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How to cut the cord

How to cut the cord
We know it can be intimidating to call your cable or satellite provider and cancel your service. To give you a hand, we’ve gathered some tips that have worked for Roku users.

Before you call
Get organized
Pick a time and place where you won’t feel rushed. You may have to speak to a few people before you can cancel cable.
Come prepared
If you get internet and TV from the same service, visit their website and check the internet-only rates for new subscribers. This is the rate you should ask for when calling to reduce your service.
Explore other options
Are there other internet providers available in your area? If so, you may get a better deal by switching services or telling your current service provider you’re thinking about it during your call.
When you call
Be confident
You’ve done your research ahead of time and are ready for this. It’s good to be firm but polite during your call.
Prepare for push-back
Your service provider will likely offer you bundle deals, free months of premium channels, or other incentives. When this happens, be sure to ask when the deals expire. You don’t want to end up paying more a few months down the road.
Remember the savings
When your service provider tempts you with retention offers, remember all the money you’ll save. If you take one of these deals, set a reminder for when it expires so you can try again before rates go up.

Get ready to stream and save
It all starts with a Roku player or Roku TV.
Roku Express box
Streams
HD
Fast, HD streaming made easy.
Roku® Streaming Stick®+
Streams
HD
4K
HDR
Powerful & portable.
Roku Ultra
Streams
HD
4K
HDR
Our ultimate streaming player.

Roku Smart Soundbar

Exceptional audio with a powerful streaming player built in.

Ready to cancel your cable service?
Find the right number to call and explore tips on switching to an internet-only service.
Get help adjusting your service
Happy Streaming!
Frequently asked questions
What is the best alternative to cable?

Cable alternative streaming channels provide affordable access to live news, local sports, and network TV, plus features like cloud DVR without wasting money on hidden fees, equipment rentals, and bloated cable bundles. To help you decide, it’s a good idea to write down your “must-have” channels and find the services that offer them. Most of these cable alternative services offer free trials to start, so you can easily try a few before deciding which is best for you.


How can I lower my cable bill?

If you’re not ready to cut cable yet, there are still easy ways for you to save money every month. Consider replacing your rented cable boxes with streaming players. With cable streaming channels, like Spectrum and Xfinity, you can still access your cable package without the monthly equipment rental fee. You can also scale back on your cable package by cutting channels you don’t watch often or finding additional streaming channels where you can watch the same shows for less.


Is cutting the cord worth it?

The average US household spends $109 a month on cable or satellite TV. If you cancel cable and go all-in on free streaming, you could save $1300+ per year. You could mix and match two streaming services each month and still save $1000+ each year. Even if you keep two streaming services and try a cable replacement service, you are still likely to save money every month without equipment rentals, hidden fees, or long-term contracts.


What equipment do I need to cut the cord?

All you need is a high-speed internet connection, a streaming device, and streaming channels. With free channels like The Roku Channel and Tubi, on-demand services like Netflix and Disney+, and cable alternatives like Sling and YouTube TV, it’s easy to enjoy the same entertainment while saving money every month.


How do I unplug cable?

Cutting the cord and cancelling cable is a great way to save money every month. Visit the link below for help and information on how to contact your cable provider and reduce or cancel your service.


Will I still be able to watch channels like HBO, Showtime, and Starz without cable?

Yes, you can still sign up and enjoy these channels on your streaming device. These services, and many more, are all available through The Roku Channel, so you can browse and stream them all in one convenient place. With a Roku device, it’s easy to pause and re-start subscriptions, so you only need to pay for the ones you’re actually watching.


Can I still watch live local sports and news if I cancel my cable TV?

Yes, there are many streaming channels that offer live local sports and news. Live news is available for free on The Roku Channel, and you can sign up for cable alternative channels to get local sports. Depending on where you live, you may be able to watch both for free with an HDTV antenna.


Can I cut cable but still keep my internet service from the same provider?

Yes, you are not required to subscribe to a cable TV package or other services from your cable provider in order to get internet access. Most providers offer internet-only packages that are less expensive than bundled internet, cable, phone, and other services.


How do I get cable channels without a box?

You can watch cable channels with a streaming player using cable alternative services or access select channels available in your area for free with an HDTV antenna. A streaming player is a great place to start saving money over cable—all you need is a TV and high-speed internet. We recommend at least 5Mbps for HD streaming and 25Mbps for 4K. The more streaming devices you have, the faster connection you’ll need.


Is streaming really cheaper than cable?

The average US household spends $109 a month on cable or satellite TV. If you go all-in with free streaming channels, like The Roku Channel and Tubi, you could save $1300+ each year. The more streaming services you subscribe to, the more your savings decrease, but it’s easy to save money and still watch what you love by switching to streaming.