In order to make sure that Roku players given as gifts are fully covered, all Roku players purchased between November 20, 2009 and December 31, 2009 are eligible for our money-back guarantee until January 31, 2010. All players purchased outside of those dates get our standard 30 day money-back guarantee.

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Once you purchase a player, your shipment tracking information will be e-mailed to you.

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You can connect your Roku player to your broadband Internet connection either wired or wirelessly (Wi-Fi). You may need a network router or access point if your Cable/DSL modem does not have free ports or wireless support.

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We always ship your order as soon as possible from our warehouse located near Scotts Valley, CA.

*All orders placed before 11 AM PT on weekdays will be shipped out of our warehouse the same day. Orders placed after 11 AM PT on weekdays, and on Saturdays and Sundays, will be shipped the following business day. For all shipping options, holidays do not count as business days.
*Saver shipping uses FedEx SmartPost, which takes about 8-12 business days during the holidays and 5-12 business days at other times of the year, depending on your zip code. FedEx SmartPost delivers to residential and business addresses, including P.O. boxes and A.P.O./F.P.O. addresses, using the US Postal Service Monday through Saturday.
*FedEx Ground shipping takes about 3-5 business days, and delivers to residential addresses Tuesday through Saturday and business addresses Monday through Friday.
*FedEx 2-Day shipping takes 2 business days and is delivered only Monday through Friday to residential and business addresses. NOTE: FedEx does not guarantee on-time delivery between Dec 18-24.
*FedEx Standard Overnight shipping: orders made Monday through Friday (excluding holidays) before 11 AM PST will be delivered to business or residential addresses the following business day. Not available to Alaska or Hawaii. NOTE: FedEx does not guarantee on-time delivery between Dec 18-24.
*Once your order ships, you will receive an email with your tracking information.
*Shipping is not available to US territories or to other countries.
*With all shipping options, weather can cause unexpected delays – check with FedEx for more information.
Once your order ships, you will receive an email from Roku with your tracking information.

The Roku player is like having your own video library at home with over 50,000 choices – from the best movies, TV shows and sports. The Roku player is the easiest way to watch anything and everything from – Netflix, Amazon Video On Demand, and MLB.com instantly on your TV.

You need at least 1.2 Mbps to watch movies instantly on the Roku digital video player. The faster your connection, the better the quality. For high quality video and audio, a connection of least 2.5 Mbps and for HD 4.0 Mbps is recommended. You can test your bandwidth at one of these sites:

www.speakeasy.net/speedtest
www.speedtest.net

Still have questions? Try searching our FAQs again or just contact us.

The Roku player connects to the Internet through your home network using either a wireless connection or, if you prefer, an Ethernet cable. For wireless connections, the Roku player follows the Wi-Fi standard and is compatible with 802.11b, 802.11g and 802.11n networks –- the most common Wi-Fi networks, depending on your specific model. All three Roku players are compatible with 802.11b and 802.11g networks while the Roku HD-XR is also compatible with 802.11n networks. All three models also support wireless security, including WEP, WPA and WPA2.

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Our Frequently Asked Questions contain answers to the most common questions and problems. .

Our user forums contain answers to the most recent questions or problems and are monitored by our support team.

Or you can contact us online or by phone.

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The below list does not represent the only routers or access points that will work with the Roku digital video player. Any router or access point that supports the 802.11b or 802.11g wireless protocol should work with the Roku digital video player.

Below is a list of wireless routers and wireless access points that have been tested to work with the Roku Player.

Compatible routers may be reported on the Roku player user forums.

Linksys
BEFW11S4 Wireless B Router
WAP11 Wireless B Access Point (WEP only)
WAP54G Wireless G Access Point
WAP4400N Wireless N Access Point with Power Over Ethernet
WRT54GL Wireless G Router (opensource)
WRT54GS Wireless G Router
WRT300N Wireless N Router

Belkin
F5D6130 Wireless B Access Point
F5D6231-4 Wireless B Router
F5D7130 Wireless G Access Point
F5D7231-4 Wireless G Plus Router
F5D8231-4 Wireless N1 Router

D-Link
DIR-655 Xtreme N Gigabit Router
DWL-900AP+ Wireless B Access Point
DWL-2100AP AirPlus Xtreme G High Speed Wireless Access Point
WBR-2310 RangeBooster Wireless G router

Netgear
WGT624 Super-G Wireless Router
WN802T RangeMax NEXT Wireless N Access Point
WNR834B RangeMax NEXT Wireless N Router
WPN802 RangeMax Wireless G Access Point

Apple
M7601LL/B AirPort Base Station
M8799LL/A AirPort Extreme Base Station (wireless G)
M9470LL/A AirPort Express
MB053LL/A AirPort Extreme (wireless N)

Buffalo Technology
WHR-HP-G54 Wireless-G MIMO Broadband Router and Access Point
WZR-AG300NH Wireless-N Nfiniti™ Dual Band Gigabit Router & Access Point

Airlink 101
AP431W Super G™ Multi-function Access Point
AR525W MIMO XR™ 802.11g Wireless Router
AR680W 300N Wireless Router

Motorola
SBG940 Wireless Cable Modem Gateway

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Roku player comes with a 30-day customer satisfaction money back guarantee* plus a 1 year warranty for parts and labor*. Please see a copy of our EULA here for full details.

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Both Netflix and Amazon Video On Demand offer high-definition (HD) content. To play HD content you must:

1. Own a Roku HD player (also known as the Netflix Player) or HD-XR player.
2. Use an HDMI or Component video cable to connect your Roku player to an HDTV.
3. Set your Roku player’s display setting to HDTV. From the home screen on your Roku player, go to "Settings," select "display type," and select "HDTV."
4. Have a broadband Internet connection with a minimum speed of 5.0 Mbps.
5. Select content that is identified as HD.

You’ll know that you’re getting HD when the “HD” icon appears to the right of the quality indicator dots when you start playing a movie.

- A television with an available composite (red and white RCA connectors), component (red, green and blue RCA connectors), S-Video or HDMI connection.
- An Internet connection with a minimum Internet speed of 1.2 Mbps.
- A wireless router or wired router with available port.
- An Ethernet cable if using a wired connection to the router.
- The SSID (name) of the router if using a wireless connection to the router.
- The passphrase or key if your wireless router has encryption enabled.

The Roku digital video player enables you to watch thousands of movies and TV shows instantly on your TV from providers such as Netflix and Amazon Video On Demand. Buy a Roku digital video player and connect it into your TV and your broadband home network. Make a list of movies and TV shows you want to see at Netflix.com, or browse what's available from Amazon Video On Demand. At your TV, use the remote control to select and play your selections. It will start playing in as little as 30 seconds.

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The Roku digital video player acts like a bridge, bringing movies and TV episodes to your TV over the Internet. The Roku digital video player displays the movies and TV episodes you select and instantly plays, or “streams” them, over the Internet at any time.

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As long as you have an unlimited Netflix subscription (click here to check your Netflix subscription), you can watch as many of Netflix's 17,000+ "Watch Instantly" movies or TV episodes as you want, whenever you want.

Most Netflix plans are unlimited. Unlimited plans start at $8.99 a month. Go to Netflix.com to open an account.

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More than 45000 movies and TV shows available on Amazon Video On Demand are available to watch instantly on your Roku player with your remote control. No subscription fee is required.

There are currently over 17,000 movies and TV episodes available from Netflix, with more being added every week. Go to Netflix.com to see the available movies and TV episodes.

More than 45,000 of movies and TV shows available on Amazon Video On Demand are available to purchase and watch instantly on the Roku player with your remote control. Go to Amazon.com to see out what's available.

No. There are no commercials in any of the movies or TV shows that are available to you through the Roku digital video player.

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Each Roku player comes with:
Remote control
Two AAA batteries
Composite (red/white/yellow) A/V cable
Power adapter
Getting Started guide
30-day money back guarantee
One year warranty




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Created for HDTV owners, the Premium Cable Pack includes an HDMI cable, an Optical Digital Audio cable, and a Component Video cable. These cables can be used to connect the Roku digital video player to HDTVs and AV receivers.



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The Roku digital video player is HD-ready. It has all the connections you need to connect it to your HDTV, and it’s capable of playing back HD movies and TV episodes. As HD titles become available instantly from providers such as Netflix and Amazon, the Roku digital video player will be ready.

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Sure, just click this link to view the Roku player User Guide.

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There are currently over 17,000 movies and TV episodes available to watch from Netflix, with more being added every week. More than 45,000 movies and TV shows available on Amazon Video On Demand are available to purchase and watch instantly on the Roku player with your remote control.

In addition to being able to play movies and TV episodes, you can fast-forward, rewind, pause and re-start them where you left off. You can even rate the things you’ve watched and remove items from your Netflix Instant Queue with a single click of the accompanying remote. More than 45,000 movies and TV shows available on Amazon Video On Demand are available to browse, purchase and watch instantly on the Roku player.

No. There are no commercials in any of the movies or TV shows that streamed to your TV via the Roku digital video player.

The Roku digital video player has the following outputs:
HDMI - Audio and Video
Component Video (Red, Green, Blue cables)
S-Video (Black cable)
Composite (Yellow cable)
Optical Audio (Black cable)
Stereo Audio (Red, White cables)



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The Roku digital video player is HD-ready. It has all the connections you need to connect it to your HDTV, and it’s capable of playing back HD content. As movies and TV episodes become available over the Internet in HD from our content partners -- such as Netflix and Amazon -- your Roku digital video player will also be ready.

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Video and audio quality depends on your Internet connection speed: The faster your connection, the better the quality. Slower connections are comparable to watching a VHS tape, while faster connections can provide DVD-quality playback.

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The Roku digital video player is HD-ready. As movies and TV episodes become available over the Internet in HD from our content partners -- such as Netflix and Amazon -- your Roku digital video player will also be ready.

Still have questions? Try searching our FAQs again or just contact us.

Yes. The Roku digital video player supports 5.1 Surround Sound by sending Dolby Digital signals to your TV or AV receiver.

Currently Amazon Video On Demand offers content in 5.1 Surround Sound - typically on HD movies and TV shows. We expect other partners to add 5.1 support in the future.

Programs that offer 5.1 Surround Sound can be identified by a "5.1" icon displayed near the parental guidance ratings on detail pages.

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The Roku digital video player acts like a bridge, bringing movies and TV episodes from Netflix to your TV over the Internet. By connecting to your Netflix Instant Queue, The Roku digital video player can display the movies you select and play them, or “stream” them, over the Internet at any time.

Still have questions? Try searching our FAQs again or just contact us.

No. The Roku digital video player receives movies over the Internet when you request them, typically taking only a few seconds to start playing.

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Yes, the Roku digital video player remembers where you stopped the movie or TV episode and will pick up at that point the next time you begin watching it. You can also choose to re-start from the beginning by choosing “Play from Beginning” on the player, or by rewinding.

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The included remote lets you control your Roku digital video player using standard up/down/left/right navigation. It also includes fast-forward, rewind, and play/pause buttons to give you full control over your playback experience. And, if you ever get stuck, simply press the home button to return to your list of movies.



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The remote control uses two AAA Batteries (included) and can be used for about a year without needing to replace the batteries.

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Yes. The Roku digital video player remote control uses industry standard remote commands that can be learned or programmed into popular universal remotes.

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The Roku digital video player must be connected to the Internet to watch a movie or TV episode. The player, however, does not have to be connected to the Internet all the time.

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No, the Roku digital video player does not download movies. Instead the player streams the movie over the Internet, generally starting playback in 30 seconds or less.

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Movies and TV episodes played using the Roku digital video player cannot be copied or transferred to other devices.

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At this time, the Roku digital video player does not support managing ratings limits directly on your TV.

The Roku digital video player only lists and plays titles that you have added to your Instant Queue. To enforce limits, make sure your Instant Queue only contains titles you feel are acceptable for watching on your TV. Removing titles from the Instant Queue on the Netflix Website will remove them from the Instant Queue on your TV as well.

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In order to use the Roku digital video player, you need a high-speed Internet connection (minimum 1.2 Mbps), a home network (Wi-Fi or Ethernet) and a TV.

You can connect your Netflix player to your broadband Internet connection either wired or wirelessly. You may need a network router or access point if your Cable/DSL modem does not have free ports or wireless support.
Go to Netflix.com now to open an account.

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You need at least 1.2 Mbps to watch movies instantly on the Roku digital video player. The faster your connection, the better the quality. For high quality video and audio, a connection of least 2.5 Mbps is recommended. You can test your bandwidth at one of these sites:

www.speakeasy.net/speedtest
www.speedtest.net

Still have questions? Try searching our FAQs again or just contact us.

You can connect your Netflix player to your broadband Internet connection either wired or wirelessly. You may need a network router or access point if your cable/dsl modem does not have free ports or wireless support.

Still have questions? Try searching our FAQs again or just contact us.

The Roku player connects to the Internet through your home network using either a wireless connection or, if you prefer, an Ethernet cable. For wireless connections, the Roku player follows the Wi-Fi standard and is compatible with 802.11b, 802.11g and 802.11n networks –- the most common Wi-Fi networks, depending on your specific model. All three Roku players are compatible with 802.11b and 802.11g networks while the Roku HD-XR is also compatible with 802.11n networks. All three models also support wireless security, including WEP, WPA and WPA2.

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Every Roku player works with common Wi-Fi routers and access points using the 802.11b, 802.11g and the Roku HD-XR also supports the 802.11n standard. The Roku player supports WEP, WPA and WPA2 security methods. It does not support Radius security.

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Each Roku player comes with composite (red/white/yellow) A/V outputs, plus a composite video cable, to connect to virtually any TV right out of the box. The HD and HD-XR models also have HDMI, S-video, and Component video outputs. To get HDMI and Component cables for the HD and HD-XR models, you can order the premium cable pack while shopping.

All Roku players support both standard and widescreen TV formats.

The SD player can connect to TVs with composite (red/white/yellow) A/V inputs. Almost all TVs have these inputs.

The HD and HD-XR players can connect to TVs with composite (red/white/yellow), component (red/green/blue), S-video, or HDMI inputs.

With the Roku Channel Store, you can browse for and add new channels from Roku content partners. Channels are like applications for mobile phones. They can be added and removed based on your personal preferences.

Current channels available to you offer movies, television shows, sports programming, Internet videos, Internet radio, podcasts, photos and social networking sites. More channels will be added every month.

No, you do not have to pay to add a channel from the Roku Channel Store. All Roku channels currently are free to add. However, you may have to pay a subscription or per-use fee to the content provider to access premium content or premium features that are delivered by that channel.

To access the Roku Channel Store, you need a Roku player connected to the Internet and a Roku account. The Channel Store is supported on all Roku player models.

The Channel Store is located on the home screen of the Roku player. The icon to launch the Channel Store is immediately to the right of the Settings icon.

Yes, your Roku player must be updated for you to view and use the Roku Channel Store. All Roku players will receive an automatic update. Your Roku player will automatically update to add the Channel Store over the next few weeks. If you want to get it sooner, follow the instructions below to add the Channel Store manually to your player today. Follow these five easy steps:

1. From the Roku home screen, select the “Settings” icon.
2. Select the “Player Info” icon within “Settings.”
3. Select “Check for Update.”
4. Select “Yes” on the confirmation dialog box to confirm that you want to update your player.*
5. Once you see a dialog box indicating your player has been updated, select “OK” to restart your Roku player and finish the update.

* There is a possibility that the Roku player will state it has the most up to date software already installed. If you receive this notification, please immediately try updating again and it will begin the update process.

After the player restarts, click on the Roku Channel Store icon and follow the instructions to link your Roku player to a Roku account. After restart you will see just the 'Settings' icon on your screen. Don't worry, it may take up to one minute for the Channel Store and other icons to appear.

The software update to support the Roku Channel Store is available to the Roku HD and HD-XR players as of late November 2009. The update for the Roku SD player will not be available until mid-December 2009. Thus, if you own a Roku SD player and attempt a manual upgrade before the upgrade is available, your Roku player will indicate that your software is up-to-date.

To open the Roku Channel Store, select the "Channel Store" icon on the Roku Home screen. At the top of the screen, there are links to allow you to view channels by categories: What’s New, Most Popular, Top Rated and All. You also can view a list of all currently added channels under "My Channels."

To add a new channel to your Roku player:
1. From the Roku home screen, select the "Channel Store" icon.
2. Pressing the right arrow on your remote control, move the focus to any of the channel categories at the top of the screen, except "My Channels."
3. Using the down arrow button on your remote control, select the icon for the channel you wish to add.
4. Select "add channel."
5. Select "yes" on the confirmation dialog box to confirm that you wish to add the channel.
Once the channel has been added, select "go to channel" to exit the Channel Store to launch your new channel from the home screen.

There are two types of linking on Roku. The first type of linking establishes a connection between your Roku player and your Roku account. This type of link allows you to add and remove channels to your player from the Channel Store and manage your players from the owner.roku.com Website. The second type of linking establishes a connection between your Roku player and the service providing a channel you added from the Roku Channel Store. Through this type of linking, you give a third-party (e.g. Netflix, Pandora) permission to enable their password-protected service on your Roku player.

In many cases, yes, you will need to link your Roku player to a channel you just added. Most often, you need to link because the channel content provider has a service that requires an account (username and password) to use. Linking provides a way for you to approve use of the service on your Roku player without having to sign-in every time you use the channel.

Some channels do not require linking. You can use those channels immediately after adding them.

While an automatic software update is required for most customers to get access to the Roku Channel Store, you do not need to update your software to see new channels as they are added to the Channel Store. New channels will simply appear once Roku makes them available to the Channel Store. Be sure and check the channel store on a regular basis to see new channels.

Roku partners periodically roll out new versions of channels to add new features, improve channel usability or fix bugs. There is no set schedule for how often channels are updated.

Roku is working with a range of content partners to bring new, exciting content and applications to the Roku Channel Store. However, there is no set schedule for the introduction of new channels.

Roku will list new channels under "What’s New" in the Roku Channel Store. There are no alerts that new channels have been added. So, you need to check the Channel Store periodically to see what new channels are available for you to add to your player.

To remove a channel from your Roku player:
1. From the Roku home screen, select the "Channel Store" icon.
2. Use the left arrow button on your remote control to select "My Channels."
3. Using the down arrow button on the remote control, move the focus down and select the channel you wish to remove.
4. Select "remove channel."
5. Select "yes" on the confirmation dialog box to confirm that you wish to remove the channel.

In most cases, removing a channel from your Roku player will result in the channel being unlinked from your account with that content provider. To be sure that the channel on your player is no longer linked, then please go to the content provider’s web site.

For details on how to unlink your Roku player from a specific content provider account, please see the FAQ for that particular channel below.

No. Removing a channel only blocks access to the account of that content provider on your Roku player. If you wish to cancel your account completely with a content provider, you must do that on the Web site for that provider.

Yes. You can add a channel that you removed just as you would if you were adding it for the first time.

Currently, there is no way to change the order of the channel buttons on your Roku home screen.

Roku has a 5 star rating system to gauge satisfaction with a particular channel. Ratings are displayed on the channel information page in the Roku Channel Store. In order to rate a channel, you must first add it to your player.
To rate a channel on your Roku player:
1. From the Roku home screen, select the "Channel Store" icon.
2. Using the arrow buttons on the remote control, move the focus and select "My Channels."
3. Using the down arrow button on the remote control, move the focus down to the channel that you would like to rate.
4. Select the row of 5 stars below "remove channel."
5. Select the number of stars that corresponds to your personal rating. 5 stars is the highest rating you can give. 1 star is the lowest rating you can give.

If you do not see the Roku Channel Store on your Roku home screen, we recommend that you check for a software update to your Roku Player. To check for a software update:
1. From the Roku home screen, select the "Settings" icon.
2. Then, select "player info."
3. Select "check for update" and follow on-screen instructions to install any available update.

If you are having an issue with a particular channel, we recommend that you remove and re-add that channel. If you continue to encounter problems with a particular channel, you may be directed to contact the content provider’s website or Roku Customer Support.

In order to use the Channel Store, you must create a Roku account, even if you already are a Roku user. Linking your Roku account to your player will allow you to add and remove channels from the Roku Channel Store.

Yes. Setting up a Roku account will allow you to add and remove channels from the Roku Channel store.

To create a Roku account, open a browser on your PC or Mac. Then, go to roku.com/link and follow the instructions to create a new account.

Roku does not sell your personal information to third parties. We will only use information gathered during registration in conjunction with enabling you to use the Roku player and channels on it.

You can read Roku’s privacy policy here.

In order to access the Roku Channel Store and add and remove channels from your Roku home screen, you must first create a Roku account and link it to your Roku player. If you are satisfied with the content you already have access to from Netflix, Amazon Video On Demand and MLB.tv, then you can continue using those channels without creating a Roku account. However, should you want to browse the Roku Channel Store and even consider adding a new channel or removing one of the three listed above, you will need to create a Roku account and link your Roku player.

In order to access the Roku Channel Store and add and remove channels from your Roku home screen, you must first create a Roku account and link it to your Roku player. If you are satisfied with the content you already have access to from Netflix, Amazon Video On Demand and MLB.TV, then you can continue using those channels without creating a Roku account. However, should you want to browse the Roku Channel Store and even consider adding a new channel or removing one of the three listed above, you will need to create a Roku account and link your Roku player.

No, your Roku user account does not replace your Netflix account. You still must have a Netflix account in order to play movies and shows in your Instant Queue. Similarly, you may be required to maintain accounts with other Roku partners such as Amazon.com and MLB.TV.

If you forget your password for your Roku account, you can recover it from a browser on your PC or Mac here. A new password will be sent to your email account of record. If you do not see the email, be sure to check your spam filter.

If you want to unlink one of your Roku players from your Roku user account, user a browser on your PC or Mac to sign into your account here. Once signed in, you will see a list of the Roku player(s) linked to your account. Click "Unlink" next to the Roku player you wish to unlink.

Once your Roku player is unlinked, you must re-link to your account, or another account, in order to use the Channel Store again. We recommend unlinking your player from your account if you plan to sell or give away your Roku player.

If you plan to sell or give away your Roku player, you should conduct a factory reset. By conducting a factory reset, all your added channels will be removed from your Roku player and your Roku player will be unlinked from your Roku account. To conduct a factory reset, select the Settings icon on the Roku home screen and then select "factory reset" and follow the on-screen instructions.

A Personal Identification Number (PIN) gives you an additional level of control over which channels appear on your Roku player. You can set a PIN in your Roku account by logging in to your Roku account and clicking on the PIN button, which will prompt you to create a PIN. At that point, no channel can be added to your Roku player from the Channel Store without the PIN.

The Netflix channel allows you to watch movies and TV shows from the Netflix streaming service on your Roku player.

To use the Netflix channel on your Roku player, you first need a Netflix subscription with unlimited DVDs. Unlimited refers to the number of DVDs by mail you can receive in a month. Most Netflix plans are unlimited.

Unlimited plans start at $8.99 a month. Go to www.netflix.com if you would like to open an account.
Once you have purchased a Netflix subscription, open the Netflix channel on the home screen of your Roku player. Select "yes – activate instant streaming from Netflix" and follow the onscreen instructions to activate Netflix on your Roku player.

No, if you're a Netflix member with a plan offering unlimited DVDs-by-mail, there is no extra charge from Netflix. Once you purchase the Roku digital video player, watch movies and TV episodes from Netflix as often as you want with no extra fees.

To watch a movie on your Roku player, you must add it to your Netflix Instant Queue. To find movies you can add to your instant queue, go to the "Watch Instantly" section of www.netflix.com or look for movies on Netflix that have a "Play" option. When you select the "Play" button under a movie, click the option to "Add to Instant Queue."

Any movies that you added to your Instant Queue will be made available in the Netflix channel on your Roku player. It can take up to a minute for a movie or TV show to appear in the Netflix channel after you added it to your Instant Queue.

Visit www.netflix.com/WatchNow to learn more about Netflix instant watching.

Once activated, the Roku digital video player can be used to watch movies and TV episodes from anywhere in the 50 United States and the District of Columbia. Some people even take them on vacation. Unfortunately, at this time, Netflix cannot be used for streaming outside the 50 US states, in US territories and military bases overseas, or foreign countries.

As long as you have an unlimited Netflix subscription, you can watch as many movies or TV episodes from Netflix as you want, whenever you want.

Also, keep in mind that Amazon Video On Demand movies and TV episodes are available without a subscription. Some are free, while others cost just a few dollars to view.

There are currently over 17,000 movies and TV episodes available from Netflix to watch with more being added every week.

You can activate 6 Roku players on any Netflix account provide you have a subscription for unlimited DVDs. Unlimited refers to the number of DVDs you can receive in a month. Most Netflix plans are unlimited.

Note: Netflix does restrict the number of movies or TV shows that can be played simultaneously based on the plan purchased. The 1 DVD at-a-time plan allows 1 stream to be played at a time. The 2 DVDs at-a-time plan allows 2 streams to be played simultaneously. The 3 DVDs at-a-time plan allows 3 streams to be played simultaneously. All other unlimited plans can play up to 4 movies or TV shows simultaneously.

If you still have questions about the Netflix service, go to www.netflix.com.

The Amazon channel allows you to shop for hit movies and TV shows from Amazon Video On Demand to watch on your Roku player from the comfort of your couch. No monthly subscription fee is required to use Amazon Video on Demand. You pay only when you rent or buy a movie or TV show episode.

You can watch movies and TV shows on your Roku that you purchased directly on your Roku or at Amazon.com.

To use Amazon Video on Demand on your Roku player, you will first need to register your Roku player at www.amazon.com/roku. At the end of registration process, you will be asked to select "purchase PIN" as part of the registration process. You will need your PIN later to complete Amazon purchases on your Roku player.

Once registered, open the Amazon channel on your Roku home screen to begin browsing Amazon’s movie and TV show collection.

You can browse Amazon Video on Demand without registering. When you are ready to make a purchase, follow the on screen instructions to register your Roku player with Amazon and complete the purchase.

Once you've registered your player with Amazon Video on Demand, any videos you purchased and/or rented will appear in "Your Video Library" in the Amazon Channel. You can play them from here.

Rented videos will be removed from your library automatically when they expire. Your rental timer (typically 24-hours) starts when you choose "Watch Online."

Yes, if you prefer, you can also shop for movies and TV shows at the Video On Demand Store on www.amazon.com/vod. Once you successfully complete an order from Amazon, be sure to select "Watch Online." Then, the video you ordered automatically will appear under "Your Video Library" in the Amazon Video On Demand Channel.

Any broadband-connected Roku player can play videos from Amazon Video On Demand. Just register your Roku Player with Amazon.com.

Note: The Amazon Video on Demand Store for the Roku SD player is not scheduled to be made available until December 2009.

More than 50,000 videos are available for purchase from Amazon Video On Demand including new release movies and the latest TV episodes. Any of them can be enjoyed instantly on the Roku player.

Both Netflix and Amazon Video On Demand offer high-definition (HD) content. To play HD content you must:

1. Own a Roku HD player (also known as the Netflix Player) or HD-XR player.
2. Use an HDMI or Component video cable to connect your Roku player to an HDTV.
3. Set your Roku player’s display setting to HDTV. From the home screen on your Roku player, go to "Settings," select "display type," and select "HDTV."
4. Have a broadband Internet connection with a minimum speed of 5.0 Mbps.
5. Select content that is identified as HD.

You’ll know that you’re getting HD when the "HD" icon appears to the right of the quality indicator dots when you start playing a movie.

Amazon Video On Demand search suggestions are based on commonly searched-for terms on the Amazon Video On Demand site. For this reason, occasionally terms are suggested that don't return that specific title. In those cases, Amazon will suggest other, related results where possible.

During the Major League regular baseball season, the MLB.com channel gives subscribers access to the last seven days of MLB games up to and including LIVE games that can be joined in progress or started from the beginning. Subscribers can select either home or away video broadcasts to watch.

Note: Some blackout restrictions apply for live games. However, all games are available on the MLB.com channel 90 minutes after completion.

For more information about the MLB.TV Premium service, visit www.mlb.tv.

To use MLB.TV on your Roku player, you will need to subscribe to MLB.TV Premium. You can learn more about the MLB.TV Premium service and subscribe at www.mlb.tv.

Once you are a subscriber, simply select the MLB.TV channel on your Roku player and follow the linking instructions to begin enjoying Major League Baseball games.

We recommend a minimum of 1.5 Mbps download speed for the best viewing results. You can check your broadband Internet speed using one of the following tests available on the Internet: www.speakeasy.net/speedtest or www.speedtest.net.

The Pandora channel allows you to play music from Pandora, a leading Internet radio service, on your TV or home entertainment system. You can play any of your custom stations from your Pandora account as well as create new stations based on your musical tastes. You also can play a QuickMix of music from across your Pandora channels.

To use Pandora on your Roku player, you will need to create a free Pandora account at www.pandora.com/#/account/register. Once you have created a Pandora account, you can add the Pandora channel to your Roku player from the Roku Channel Store. Next, open the Pandora channel and simply follow the linking instructions to begin enjoying Pandora on your Roku player.

We plan to enable unlinking your Roku player from your Pandora account on Roku in the near future by removing the channel. If you must unlink your player from your Pandora account right away, you can do this by doing a factory reset of your player. To conduct a factory reset, select the Settings icon on the Roku home screen and then select "factory reset" and follow the on-screen instructions. Conducting a factory reset will require you to re-link all the channels on your Roku player.

Pandora has a list of frequently asked questions posted at blog.pandora.com/faq.

The Facebook Photos channel allows you to view photos from your Facebook account. You can view any of your own photos, including your photo albums, profile pictures and photos in which you were tagged. You also can view your friends’ albums as well as your Photo Feed, which is a compilation of recently posted photos from your Facebook News Feed.

To use Facebook Photos on your Roku player, you will need to first create a free Facebook account if you do not already have one. Visit www.facebook.com to register.

Once you have created a Facebook account, you can add the Facebook Photos channel to your Roku player from the Roku Channel Store. Next, open the Facebook channel and simply follow the linking instructions to begin enjoying Facebook Photos on your Roku player.

Note: In order to view your friends’ photos, you must have one or more friends with photos posted to their account.

The Facebook Photos channel only allows you to view photos from your Facebook account. You cannot use the channel to view your News Feed, messages, videos, or friend requests. Similarly, you cannot post comments, send messages, use Facebook applications, or update your profile.

Facebook has a list of frequently asked questions posted at www.facebook.com/help.php.

The Roku player is an “open platform” similar to the way Windows or the Mac OS is an open software development platform.

Anyone who wants to develop a channel for video, music, games, or other media for the Roku player can download Roku’s “SDK” (Software Developer Kit) and use it to write their own channel or application. For more information on becoming a Roku developer, click here.

There are currently two ways for developers to distribute their channels or applications to Roku players:

1. The first approach is to publish a channel to the Roku Channel Store, which makes it visible to all Roku customers (see “What is the Roku Channel Store”). Roku has various requirements for what types of content it will allow in the Channel Store. For example, currently no adult content is allowed. Also, channels must have content that can be used by all our customers. Content publishers must have the rights to the content the make available, and these rights are subject to review by Roku. For the fine print on what’s allowed in the Channel Store, see the Roku Channel Developer Agreement.
2. The second approach is to create a “Private Channel”, which the developer then distributes independently (see “What is a “Private Channel”). Roku does not restrict the distribution of private channels as long as they are in accordance with the terms of the Roku Channel Developer Agreement.

A “Private Channel” is a channel or application that a Roku channel developer distributes outside the Roku Channel Store. A developer may decide to create a private channel if they want to reach a specific audience (for example, a corporate audience) without making their channel available to all Roku customers.

To add a private channel you must first get a code from the channel developer. Second, you must have a Roku account, and you must be logged in. This ensures that unauthorized users cannot add a private channel to your Roku player without your consent. Third, you enter the code provided by the channel developer on the page specified in their instructions. Once these steps are followed, the private channel will appear on your Roku player’s Home Menu, alongside your other channels (like Netflix, Amazon Video On Demand, etc).

Roku does not currently allow channels with adult content in its Channel Store. However, some “Private Channels” may contain adult content (see “What is a Private Channel?”). Private channels cannot be added to your Roku player without your account login information, so you are always in control over what kind of content appears on your player.

Yes, our site uses secure checkout by Volusion. Our secure SSL certificate has been validated in providing industry standard data encryption of information transferred from your computer to the website. You can also order on the phone by calling us at 877-216-7658.

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Yes, Roku keeps your personal information private. For a full description of our privacy policy go here: http://www.roku.com/about/privacy

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We always ship your order as soon as possible from our warehouse located near Scotts Valley, CA.

*All orders placed before 11 AM PT on weekdays will be shipped out of our warehouse the same day. Orders placed after 11 AM PT on weekdays, and on Saturdays and Sundays, will be shipped the following business day. For all shipping options, holidays do not count as business days.
*Saver shipping uses FedEx SmartPost, which takes about 8-12 business days during the holidays and 5-12 business days at other times of the year, depending on your zip code. FedEx SmartPost delivers to residential and business addresses, including P.O. boxes and A.P.O./F.P.O. addresses, using the US Postal Service Monday through Saturday.
*FedEx Ground shipping takes about 3-5 business days, and delivers to residential addresses Tuesday through Saturday and business addresses Monday through Friday.
*FedEx 2-Day shipping takes 2 business days and is delivered only Monday through Friday to residential and business addresses. NOTE: FedEx does not guarantee on-time delivery between Dec 18-24.
*FedEx Standard Overnight shipping: orders made Monday through Friday (excluding holidays) before 11 AM PST will be delivered to business or residential addresses the following business day. Not available to Alaska or Hawaii. NOTE: FedEx does not guarantee on-time delivery between Dec 18-24.
*Once your order ships, you will receive an email with your tracking information.
*Shipping is not available to US territories or to other countries.
*With all shipping options, weather can cause unexpected delays – check with FedEx for more information.
Once your order ships, you will receive an email from Roku with your tracking information.

We accept Visa, Mastercard, American Express and Discovery. We also support Paypal Checkout.

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Yes we support Paypal Checkout.

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The Roku digital video player is only sold directly from Roku.com and Amazon.com. Other sites claiming to sell the Roku digital video player are not authorized distributors or resellers and these products should be considered "grey market." Roku cannot honor warranty and money-back guarantees for grey market products as those guarantees only apply to the original purchaser.

Once you purchase a player, your shipment tracking information will be e-mailed to you.

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Just send us a message, and we’ll be happy to help.

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In order to make sure that Roku players given as gifts are fully covered, all Roku players purchased between November 20, 2009 and December 31, 2009 are eligible for our money-back guarantee until January 31, 2010. All players purchased outside of those dates get our standard 30 day money-back guarantee.

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The Roku digital video player comes with a 30-day customer satisfaction money back guarantee* plus a 1 year warranty for parts and labor*.

*please see a copy of our EULA for full details

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The Roku digital video player comes with a 30-day Money Back Guarantee and a 1-year Warranty. If you ever have problems or concerns, send us a message and we’ll be happy to help.

Still have questions? Try searching our FAQs again or just contact us.

The Roku digital video player comes with a 30-Day Money Back Guarantee and a 1-Year Warranty. If you ever have problems or concerns, send us a message and we’ll be happy to help.

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Your Roku digital video player should be placed close enough to your TV or audio / video receiver for the cables to reach. The front of your player should be clear of obstruction so your remote can send commands to your player.

If you are connecting wirelessly, your player should be close enough to your wireless access point or router to pick up a strong signal when connecting. You can move your player higher or away from obstructions to potentially increase signal strength. Sometimes purchasing a wireless extender or booster will also help increase your signal strength throughout your home.

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The HDMI cable will provide you with the highest resolution video and audio signal. Provided your broadband connection is fast and your TV has HDMI input then this cable will present the best overall experience. Depending on the movie or show the HDMI cable can provide 5.1 surround sound audio as well.

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The Component cable provides very high video resolution. It is nearly the same resolution has the HDMI cable provides and it is a good option for TV's where the HDMI inputs are used for other devices.

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The Optical audio cable provides very high resolution audio. Depending on the movie or show the Optical Audio cable can provide 5.1 surround sound audio.

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A video switcher can expand the number of inputs on your TV. Video switchers can be purchased at most consumer electronics stores.

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The Roku digital video player is easy to connect to your broadband home network. Your player supports both wireless and wired connections.
Still have questions? Try searching our FAQs again or just contact us.

You can find the MAC addresses on the back on your player.

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Login to your router or access point to view your wireless security settings (refer to the instructions that came with your router or access point). Write down your key or passphrase and enter it on your Roku digital video player when prompted. If you need help just send us a message.

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There may be several possible reasons for low resolution movies:

If you are connecting via a wireless router, disable any Quality of Service (QoS) settings in your router's setup. QoS helps police the traffic on your network letting more time sensitive or critical traffic take priority over non critical traffic. A common example would be VOIP traffic which is time sensitive. Details on disabling your router's QoS setting can be found in your router user's manual.

You may also need to change your router's wireless channel. If you live in a dense residential area, you may be able to see other wireless network around you. It is usually advisable to try and stay on a separate channel from them to avoid interference and noise on your wireless network. The 2.4ghz spectrum used for 802.11 is divided into 13 channels in the US. Each channel is 22mhz wide, and offset by 5mhz to the next channel. Because of this there is overlap on neighboring channels. Channels 1, 6 and 11 are commonly recommended as they have no overlapping frequencies. Details on changing the wireless channel setting can be found in your router user's manual.

In some cases, you may need to update your wireless router's firmware. Check with your router's manufacturer to verify that the latest firmware version is installed.

Your connection may be affected by other online activity on your network, such as online gaming, file sharing or other video streaming. If you are on an unsecured wireless network, you may be unknowingly sharing your connection with other people in your area. Lastly, your ISP could be delivering a slower connection to you than they should be.

You can test your bandwidth at one of these sites:

www.speakeasy.net/speedtest
www.speedtest.net

If you are getting less bandwidth than expected, you should contact your ISP to troubleshoot.

Still have questions? Try searching our FAQs again or just contact us.

If you are connecting wirelessly, check that your DHCP lease time has not been set to a short duration. The recommended lease time should be between 1 day to 1 week. You should avoid a short lease time such as 1 hour for example, as it may cause the device to try and renew its lease in the middle of video play and interrupt your experience, or result in a loss of network connection in some cases. Also DHCP is where you can set up a reservation rule so that your Roku digital video player always gets the same IP address in case you want to setup special rules in other areas of your firewall. Refer to your router's user manual for more information.

Avoid placing the Roku digital video player on top of other devices such as satellite TV receivers, DVRs, or home theater receivers. Placement on top of other devices may result in RF interference that causes wireless connection interruptions.

If you are connecting wirelessly, your player should be close enough to your wireless access point or router to pick up a strong signal when connecting. Your wireless network can experience interference from other wireless networks in your area or even cordless phones and microwaves. You can try to switch the 'channel' on which your wireless access point (or router) is broadcasting. Details on changing the wireless channel setting can be found in your router user's manual.

A wired connection is usually more reliable. You can also try hooking up your player directly to your access point using a Cat5 Ethernet cable.

Still have questions? Try searching our FAQs again or just contact us.

To register, you need to link your Roku player to your Amazon.com account. If you don't have an Amazon.com account, you can create one free during the registration process. You'll need to get a six-character code from your Roku player to register. To get this code, make sure your Roku player is connected to your TV and connected to the Internet with a high-speed connection.

On your TV, select Home > Amazon Video On Demand > Getting Started >Register My Roku. On this screen, locate your six-character code and copy it down for reference during registration. Once you have your code written down, visit www.amazon.com/roku and follow the onscreen instructions.

As a Netflix member you create a Queue, or list, of DVDs you want to receive. A feature on the Netflix web site is a second Queue, called the "Instant Queue." The Instant Queue is a list of movies you want to have available on your Roku digital video player. Once you add a title to your Instant Queue, it's available on the Roku digital video player for playback on your TV at anytime.

Still have questions about the Netflix Service? Go to www.netflix.com or call Netflix at 888-658-3612.

The Netflix Instant Queue works in a manner similar to your DVD queue except everything in the Instant Queue will show up on your TV through the Roku digital video player. You can reorder your Instant Queue in any order you like. You can rate and remove titles. Your Instant Queue is basically the list of titles you want to see when you sit down in front of your TV and view what's available to you from Netflix.

Still have questions about the Netflix Service? Go to www.netflix.com or call Netflix at 888-658-3612.

Log on to the Netflix site and look for any movie or show that has a Red and Blue Add/Play button. Move your mouse pointer over the Add/Play Button to reveal the options. Clicking the "Add to Instant Queue" option will add the title to your Instant Queue.

There is a tab at the top of the Netflix Home Page called Watch Instantly. All of titles available for instant watching are listed when you click on this tab.

All the movies and shows in your Instant Queue will appear on your TV. Newly added movies and shows will appear in a few minutes.

Still have questions about the Netflix Service? Go to www.netflix.com or call Netflix at 888-658-3612.

You can add up to 500 titles to your Instant Queue, however, we recommend adding 50 or less movies, so that can easily find what you want to watch.

Still have questions about the Netflix Service? Go to www.netflix.com or call Netflix at 888-658-3612.

You can remove titles from your Instant Queue by choosing the remove option from the details page on your TV or you can remove them using the Instant Queue page on the website. You can always add those titles back again. There is no extra charge for watching them again.

Still have questions about the Netflix Service? Go to www.netflix.com or call Netflix at 888-658-3612.

The Home page shows you waht you have available to view. Scroll left and right to find something you want to watch. Simply press play to begin playing or press select to see details about the movie or TV show. For TV shows the details screen also allows you to choose which episode to watch.

While playing a movie or TV show you can pause, fast forward and rewind. Press Up or Home to stop. It is that easy!

Still have questions? Try searching our FAQs again or just contact us.

From the Home Page, press Up to expose menu options. Press Right to highlight Settings and then press Select.

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The Roku digital video player can be left on all the time. If you need to turn it off, simply unplug the power cable from the back of the player.

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Check to see if your player is connected to the Internet. Press the Home button on the remote and then press Up to expose the menu options. Press Right to highlight Settings and then press Select. Highlight Network and press select. Check to see if your player is connected to the Internet. If necessary select repeat guided setup to connect your player to the Internet.

If you are trying to view movies or TV shows from Netflix, and no movies are appearing and there are no errors on your TV, please go to your computer and log in to the Netflix site. You can correct any Netflix account issues there. Then, be sure to add movies to your Instant Queue.

If you need help, send us a message.

Still have questions? Try searching our FAQs again or just contact us.

If you are connected wirelessly, you may need to disable your wireless router's firewall setting, or create a specific rule which allows the Roku digital video player access into and out of your wireless network. Details on changing the firewall setting can be found in your router user's manual.

In some rare cases, the inability to play movies can be the result of a hardware problem. If you need help, send us a message.

Still have questions? Try searching our FAQs again or just contact us.

The quality or resolution you see using your Roku digital video player is dependent on two major factors:

One - The cables you use to hook-up your player will determine what quality your player is outputting. For more info check out the User Guide.

Two - Your broadband connection speed determines which resolution movie or show is sent your player. Your player will test the connection speed and deliver the resolution your connection can handle without interruption. For faster connection speeds you will see highest quality. For fast connection speeds you will see high quality streams. For basic connection speeds you will see basic quality streams. Also, if your wireless signal strength is poor is can decrease quality of the stream.

Troubleshooting Tip:
Online gaming or other video streaming can use a large portion of your available bandwidth (speed). Increasing the wireless signal strength can also increase your connection strength and therefore quality.

Still have questions? Try searching our FAQs again or just contact us.

There are several possible reasons for low resolution movies:

If you are connecting via a wireless router, disable any Quality of Service (QoS) settings in your router's setup. QoS helps police the traffic on your network letting more time-sensitive or critical traffic take priority over non-critical traffic. A common example would be VoIP traffic which is time sensitive. Details on disabling your router's QoS setting can be found in your router user's manual.

You may also need to change your router's wireless channel. If you live in a dense residential area, you may be able to see other wireless network around you. It is usually advisable to try and stay on a separate channel from them to avoid interference and noise on your wireless network. The 2.4ghz spectrum used for 802.11 is divided into 13 channels in the US. Each channel is 22mhz wide, and offset by 5mhz to the next channel. Because of this there is overlap on neighboring channels. Channels 1, 6 and 11 are commonly recommended as they have no overlapping frequencies. Details on changing the wireless channel setting can be found in your router user's manual.

In some cases, you may need to update your wireless router's firmware. Check with your router's manufacturer to verify that the latest firmware version is installed.

Your connection may be affected by other online activity on your network, such as online gaming, file sharing or other video streaming. If you are on an unsecured wireless network, you may be unknowingly sharing your connection with other people in your area. Lastly, your ISP could be delivering a slower connection to you than they should be.

You can test your bandwidth at one of these sites:

www.speakeasy.net/speedtest
www.speedtest.net

If you are getting less bandwidth than expected, you should contact your ISP to troubleshoot.

Still have questions? Try searching our FAQs again or just contact us.

Go to Netflix.com to reinstate your account and then reactivate your player by turning it on and following the onscreen instructions.

Go to Amazon.com and log into your account to fix it.

Make sure your video connection(s) is / are firmly attached to the back of your Roku digital video player and your TV or audio / video receiver. Make sure that your TV or receiver is set to the correct input. For more information, please refer to the Connecting your player to your TV section of the User Guide.

Still have questions? Try searching our FAQs again or just contact us.

Your TV or receiver does not support HDCP (a copy protect method) over HDMI. Please use another input type, such as component.

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Our component video is generating a 480p video signal. Not all TVs (especially older ones) can display this signal. If this is the case for you, use the Yellow (composite) signal or the S-video signal.

Still have questions? Try searching our FAQs again or just contact us.

The quality or resolution you see using your Roku digital video player is dependent on two major factors:

One - The cables you use to connect your player to your television or audio / video receiver.

Two - Your Internet connection speed determines the resolution that's sent to your player. Your player will test the connection speed and deliver the resolution your connection can handle without interruption. For faster connection speeds (greater than 2.5 Mbps) you will see highest quality. For fast connection speeds (greater than 1.5 Mbps) you will see high quality streams. For basic connection speeds (less than 1.5 Mbps) you will see basic quality streams.

Troubleshooting Tip:
Online gaming or other video streaming can use a large portion of your available Internet connection speed. If someone else is also using the same Internet connection as your player, it may reduce the quality of what you're watching.

Still have questions? Try searching our FAQs again or just contact us.

First, be sure that the audio cables are connected snugly to both your Roku player and your TV or AV receiver. Also check to see that the volume on your TV or AV receiver is at an audible level and that your receiver (if you're using one) is set to the correct input.

If audio issues only occur when you’re trying to play content marked as 5.1 Surround Sound (indicated by a small "5.1" icon next to the parental guidance ratings), it is likely that your TV or AV receiver does not support Dolby Digital. Switch your Audio Mode back to "Stereo" by going to Settings, Audio Mode. To learn more about what's required to support 5.1 playback, see "How do I setup 5.1 Surround Sound" below.

Still have questions? Try searching our FAQs again or just contact us.

Roku's provider partners -- such as Netflix and Amazon -- perform all the encoding for movies and shows. Sometimes the source materials from the movie and TV studios have audio issues. If you have specific movies and shows where the audio is either too quiet, too loud or too variable, please contact the provider that's supplying the item you're watching (Netflix Technical Support, for instance) and let them know.

Still have questions? Try searching our FAQs again or just contact us.

In order to take advantage of programs with 5.1 Surround Sound, you must:

1. Have a TV or AV receiver capable of decoding Dolby Digital
2. Connect your Roku player to your TV or AV receiver using HDMI or Optical Audio cables
3. Have a broadband connection of at least 3.5 Mbps (5.0 or greater is recommended for the best experience).

If your setup meets these requirements, on your player go to Settings, Audio Mode and select "5.1 Surround Sound".

Note that not all content is available in 5.1 Surround Sound. Look for the "5.1" icon on the program’s detail screen.

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Verify the remote control has new batteries and they are inserted correctly. Also verify that the front of your Roku digital video player is not obscured.

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If your remote has a battery door release button on the back, press the button and then slide the top panel upward to open the remote.

If your remote doesn't have a battery door release button, just slide the top panel upward to open the remote.

Still have questions? Try searching our FAQs again or just contact us.

Flatscreen televisions with an auto brightness setting and/or ambient light projection have been shown to interfere with remote controls that use infrared (IR), such as that used by the Roku player. Auto brightness, also called light sensor and auto backlight, will automatically adjust your television set brightness for ambient lighting conditions or input picture. Ambient light projection projects colored lighting on the wall behind your television to create a viewing experience with less eyestrain.

If your Roku remote control is having trouble waking up your Roku player from screen saver mode, we recommend you try one of the following solutions:

1. Turn off any auto-brightness setting and/or ambient light projection feature on your television.
2. Move your Roku player further away from your television where the television won’t interfere with the IR signal between your Roku player and your Roku remote. If you move your Roku player, remember to keep it in a spot where you can see it so that your Roku remote control has direct “line of sight” with the front of your Roku player.