Once you purchase a player, your shipment tracking information will be e-mailed to you.

Still have questions? Try searching our FAQs again or just contact us.

You can connect your Roku player to your broadband Internet connection either wired or wirelessly (Wi-Fi). You may need a network router or access point if your Cable/DSL modem does not have free ports or wireless support.

Still have questions? Try searching our FAQs again or just contact us.

We always ship your order as soon as possible from our warehouse located near Scotts Valley, CA.

    * Our FREE shipping option uses FedEx SmartPost, which takes about 5-9 business days.     FedEx SmartPost delivers to residential addresses using the United States Postal Service Monday through Saturday.
    * FedEx Ground takes about about 3-5 business days and delivers to residential addresses Tuesday through Saturday and business addresses Monday through Friday.
    * FedEx 2-Day option takes 2 business days and is delivered only Monday thru Friday. Transit time is two business days from date shipped.
    * All orders placed before 11 AM PST will be shipped the same day.
    * Orders placed on Saturday and Sunday will ship the following business day.
    * Holidays are not considered a business day.

Once your order ships, you will receive an email from FedEx with your tracking information.

The Roku player is like having your own video library at home with over 50,000 choices – from the best movies, TV shows and sports. The Roku player is the easiest way to watch anything and everything from – Netflix, Amazon Video On Demand, and MLB.com instantly on your TV.

You need at least 1.2 Mbps to watch movies instantly on the Roku digital video player. The faster your connection, the better the quality. For high quality video and audio, a connection of least 2.5 Mbps and for HD 4.0 Mbps is recommended. You can test your bandwidth at one of these sites:

www.speakeasy.net/speedtest
www.speedtest.net

Still have questions? Try searching our FAQs again or just contact us.

The Roku player connects to the Internet through your home network using either a wireless connection or, if you prefer, an Ethernet cable. For wireless connections, the Roku player follows the Wi-Fi standard and is compatible with 802.11b, 802.11g and 802.11n networks –- the most common Wi-Fi networks, depending on your specific model. All three Roku players are compatible with 802.11b and 802.11g networks while the Roku HD-XR is also compatible with 802.11n networks. All three models also support wireless security, including WEP, WPA and WPA2. Check out the Quick Start Guide for more info.

Still have questions? Try searching our FAQs again or just contact us.

Our Frequently Asked Questions contain answers to the most common questions and problems.

The User Guide and Quick Start Guide contain detailed information on setting up and using your Roku digital video player.

Our user forums contain answers to the most recent questions or problems and are monitored by our support team.

Or you can contact us online or by phone.

Still have questions? Try searching our FAQs again or just contact us.

The below list does not represent the only routers or access points that will work with the Roku digital video player. Any router or access point that supports the 802.11b or 802.11g wireless protocol should work with the Roku digital video player.

Below is a list of wireless routers and wireless access points that have been tested to work with the Roku Player.

Compatible routers may be reported on the Roku player user forums.

Linksys
BEFW11S4 Wireless B Router
WAP11 Wireless B Access Point (WEP only)
WAP54G Wireless G Access Point
WAP4400N Wireless N Access Point with Power Over Ethernet
WRT54GL Wireless G Router (opensource)
WRT54GS Wireless G Router
WRT300N Wireless N Router

Belkin
F5D6130 Wireless B Access Point
F5D6231-4 Wireless B Router
F5D7130 Wireless G Access Point
F5D7231-4 Wireless G Plus Router
F5D8231-4 Wireless N1 Router

D-Link
DIR-655 Xtreme N Gigabit Router
DWL-900AP+ Wireless B Access Point
DWL-2100AP AirPlus Xtreme G High Speed Wireless Access Point
WBR-2310 RangeBooster Wireless G router

Netgear
WGT624 Super-G Wireless Router
WN802T RangeMax NEXT Wireless N Access Point
WNR834B RangeMax NEXT Wireless N Router
WPN802 RangeMax Wireless G Access Point

Apple
M7601LL/B AirPort Base Station
M8799LL/A AirPort Extreme Base Station (wireless G)
M9470LL/A AirPort Express
MB053LL/A AirPort Extreme (wireless N)

Buffalo Technology
WHR-HP-G54 Wireless-G MIMO Broadband Router and Access Point
WZR-AG300NH Wireless-N Nfiniti™ Dual Band Gigabit Router & Access Point

Airlink 101
AP431W Super G™ Multi-function Access Point
AR525W MIMO XR™ 802.11g Wireless Router
AR680W 300N Wireless Router

Motorola
SBG940 Wireless Cable Modem Gateway

Still have questions? Try searching our FAQs again or just contact us.

Roku player comes with a 30-day customer satisfaction money back guarantee* plus a 1 year warranty for parts and labor*. Please see a copy of our EULA here for full details.

Still have questions? Try searching our FAQs again or just contact us.

Roku wants you to be thrilled with your new purchase. If you are not completely satisfied with your purchase for any reason, you may return the Roku player within 30-days of purchase for a full refund (excludes any shipping and handling costs). To return an item, please contact customer service at 1-888-600-7658.

Both Netflix and Amazon Video On Demand offer high-definition (HD) content. To play HD content you must:

1. Use HDMI or Component video cables to connect your Roku player to an HDTV
2. Set the player’s display typesetting to HDTV (press Home, go to settings and select display type).
3. Have a broadband connection with a minimum speed of 3 Mbps
4. Select content that is identified as HD

You’ll know that you’re getting HD when the “HD” icon appears to the right of the quality indicator dots when you start playing a movie.

- A television with an available composite (red and white RCA connectors), component (red, green and blue RCA connectors), S-Video or HDMI connection.
- An Internet connection with a minimum Internet speed of 1.2 Mbps.
- A wireless router or wired router with available port.
- An Ethernet cable if using a wired connection to the router.
- The SSID (name) of the router if using a wireless connection to the router.
- The passphrase or key if your wireless router has encryption enabled. 

The Roku digital video player enables you to watch thousands of movies and TV shows instantly on your TV from providers such as Netflix and Amazon Video On Demand. Buy a Roku digital video player and connect it into your TV and your broadband home network. Make a list of movies and TV shows you want to see at Netflix.com, or browse what's available from Amazon Video On Demand. At your TV, use the remote control to select and play your selections. It will start playing in as little as 30 seconds.

Still have questions? Try searching our FAQs again or just contact us.

The Roku digital video player acts like a bridge, bringing movies and TV episodes to your TV over the Internet. The Roku digital video player displays the movies and TV episodes you select and instantly plays, or “streams” them, over the Internet at any time.

Still have questions? Try searching our FAQs again or just contact us.

As long as you have an unlimited Netflix subscription (click here to check your Netflix subscription), you can watch as many of Netflix's 17,000+ "Watch Instantly" movies or TV episodes as you want, whenever you want.

Most Netflix plans are unlimited. Unlimited plans start at $8.99 a month. Go to Netflix.com to open an account.

Still have questions? Try searching our FAQs again or just contact us.

More than 45000 movies and TV shows available on Amazon Video On Demand are available to watch instantly on your Roku player with your remote control. No subscription fee is required.

There are currently over 17,000 movies and TV episodes available from Netflix, with more being added every week. Go to Netflix.com to see the available movies and TV episodes.

More than 45,000 of movies and TV shows available on Amazon Video On Demand are available to purchase and watch instantly on the Roku player with your remote control. Go to Amazon.com to see out what's available.

No. There are no commercials in any of the movies or TV shows that are available to you through the Roku digital video player.

Still have questions? Try searching our FAQs again or just contact us.

The Roku player includes:
Roku digital video player set-top box
Infrared remote control
Two AAA batteries
A/V cables (composite video, stereo audio)
Power adapter
Getting Started Guide
30-Day Money Back Guarantee
1-Year Warranty



Still have questions? Try searching our FAQs again or just contact us.

Created for HDTV owners, the Premium Cable Pack includes an HDMI cable, an Optical Digital Audio cable, and a Component Video cable. These cables can be used to connect the Roku digital video player to HDTVs and AV receivers.



Still have questions? Try searching our FAQs again or just contact us.

The Roku digital video player is HD-ready. It has all the connections you need to connect it to your HDTV, and it’s capable of playing back HD movies and TV episodes. As HD titles become available instantly from providers such as Netflix and Amazon, the Roku digital video player will be ready.

Still have questions? Try searching our FAQs again or just contact us.

Sure, just click this link to view the Roku player User Guide.

Still have questions? Try searching our FAQs again or just contact us.

A Netflix subscription with unlimited DVDs is required to watch movies and TV episodes from Netflix. Unlimited refers to the number of DVDs-by-mail you can receive in a month. Most Netflix plans are unlimited. Unlimited plans start at $8.99 a month. Go to Netflix.com if you would like to open an account.

However, more than 45,000 movies and TV episodes available from Amazon Video On Demand can be purchased and watched instantly on your Roku player without a subscription.

Still have questions about the Netflix Service? Go to www.netflix.com or call Netflix at 888-658-361.

No, if you're a Netflix member with a plan offering unlimited DVDs-by-mail (most plans do) there is no extra charge from Netflix. Once you purchase the Roku digital video player, watch movies and TV episodes from Netflix as much and as often as you want with no extra fees.

Still have questions about the Netflix Service? Go to www.netflix.com or call Netflix at  888-658-3612 .

Once activated, the Roku digital video player can be used to watch movies and TV episodes from anywhere in the 50 United States and the District of Columbia. Some people even take them on vacation. Unfortunately, at this time, it is not for use outside the 50 US states, in US territories and military bases overseas, or foreign countries.

Still have questions about the Netflix Service? Go to www.netflix.com or call Netflix at  888-658-3612 .

You can watch as many as you want. As long as you have an unlimited Netflix subscription (click here to check your Netflix subscription), you can watch as many movies or TV episodes from Netflix as you want, whenever you want. Most Netflix plans are unlimited. Unlimited plans start at $8.99 a month.

Also keep in mind that Amazon Video On Demand movies and TV episodes, are available without a subscription; many are free, while others cost a few dollars to view.

Still have questions about the Netflix Service? Go to www.netflix.com or call Netflix at  888-658-3612 .

Visit www.netflix.com/WatchNow to learn more about Netflix instant watching.

Still have questions about the Netflix Service? Go to www.netflix.com or call Netflix at  888-658-3612 .

There are currently over 17,000 movies and TV episodes available from Netflix to watch with more being added every week.

Still have questions about the Netflix Service? Go to www.netflix.com or call Netflix at  888-658-3612 .

You can activate 6 players on any Netflix account with unlimited DVDs. Unlimited refers to the number of DVDs you can receive in a month. Most Netflix plans are unlimited.

However Netflix restricts the number of movies or TV shows that can be simultaneously played. The 1 at-a-time plan allows 1 stream to be played at a time. The 2 at-a-time plan allows 2 streams to be played simultaneously. The 3 at-a-time plan allows 3 streams to be played simultaneously. All other unlimited plans can play up to 4 movies or TV shows simultaneously.

Still have questions about the Netflix Service? Go to www.netflix.com or call Netflix at  888-658-3612 .

A Netflix subscription with unlimited DVDs is required to watch movies an TV episodes from Netflix. Unlimited refers to the number of DVDs-by-mail you can receive in a month. Most Netflix plans are unlimited. Unlimited plans start at $8.99 a month. Go to Netflix.com if you would like to open an account.

However, more than 45,000+ movies and TV episodes available on Amazon Video On Demand can be purchased and watched instantly on your Roku player without a subscription.

Still have questions about the Netflix Service? Go to www.netflix.com or call Netflix at  888-658-3612 .

It's easy. Just register your Roku player with Amazon.com/roku Then you'll be ready to shop for movies and TV shows from Amazon Video On Demand directly from your Roku player using your Roku remote control from the comfort of your couch. No monthly subscription fee. To shop for Video On Demand videos from your Roku player, select Amazon Video On Demand on the Roku Home screen. You'll find a great selection of hit movies and TV shows to order and watch on your Roku player.

Once you've registered your player, your purchased and rented videos will appear in Your Video Library on your Roku player. To view your videos select Home > Amazon Video On Demand > Your Video Library. Rented videos will be removed from your library automatically when they expire. If you prefer, you can also shop at the Video On Demand Store on Amazon.com--just order your video and it will automatically appear in Your Video Library, which you can access on your registered Roku player in the Amazon Video On Demand section or watch in your web browser on Amazon.com.

If you prefer, you can also shop at the Video On Demand Store on Amazon.com--just order your video and it will automatically appear in Your Video Library, which you can access on your registered Roku Player in the Amazon Video On Demand section or watch in your web browser on Amazon.com.

Any broadband-connected Roku Player can play videos from Amazon Video On Demand. Just register your Roku Player with Amazon.com.

To register, you need to link your Roku player to your Amazon.com account. If you don't have an Amazon.com account, you can create one during the registration process. You'll need to get a five-character code from your Roku player to register. To get this code, make sure that your Roku player is connected to your TV and connected to the Internet with a high speed broadband connection. On your TV, select Home > Amazon Video On Demand > Your Video Library >Register My Roku. On this screen, locate your five character code, copy it down for reference during registration. Once you have your code written down, visit www.amazon.com/roku and follow the onscreen instructions.

More than 45,000 movies and TV shows from Amazon Video On Demand including new release movies and the latest TV episodes are available to purchase and watch instantly on the Roku player.

No. Once you've registered your Roku Player, you're ready to order and watch videos instantly on your TV. (You can also shop online in the Video On Demand Store on Amazon.com. No special software necessary).

You may rent movies from the Amazon.com web site (www.amazon.com/vod) and have them appear on your Roku player. To ensure that movies rented on the Amazon.com web site are available on the Roku player, be sure to select "Watch online" when asked. Rented movies will appear in Your Video Library and be accessible within the Amazon Video On Demand channel on the Roku player.

NOTE: Your rental timer (typically 24-hours) starts when you choose Watch Online.

Both Netflix and Amazon Video On Demand offer high-definition (HD) content. To play HD content you must:

1. Use HDMI or Component video cables to connect your Roku player to an HDTV
2. Set the player’s display typesetting to HDTV (press Home, go to ettings and select display type).
3. Have a broadband connection with a minimum speed of 3 Mbps
4. Select content that is identified as HD

You’ll know that you’re getting HD when the “HD” icon appears to the right of the quality indicator dots when you start playing a movie.

Amazon Video On Demand search suggestions are based on commonly searched-for terms on the Amazon Video On Demand site. For this reason, occasionally terms are suggested that don't return that specific title. In those cases, Amazon will suggest other, related results where possible.

Still have questions? Try searching our FAQs or just contact us.

To use MLB.com you will need to subscribe to MLB.TV Premium. You can learn more about the MLB.TV Premium service and subscribe at www.mlb.tv.

Once you are a subscriber, simply select the MLB.com channel on your Roku player and follow the linking instructions.

Still have questions? Try searching our FAQs or just contact us.

The MLB.com channel gives subscribers access to the last seven days of MLB games up to and including LIVE games that can be joined in progress or started from the beginning.

Subscribers can select either Home or Away broadcasts to watch.

(Note: some LIVE black-out restrictions apply, but all games are available 90 minutes after completion.)

For more information, visit www.mlb.tv.

Still have questions? Try searching our FAQs or just contact us.

We recommend a minimum of 1.5 mbps download speed for best viewing results. You can check your broadband internet speed using one of the following tests available on the Internet: www.speakeasy.net/speedtest or www.speedtest.net

Still have questions? Try searching our FAQs or just contact us.

There are currently over 17,000 movies and TV episodes available to watch from Netflix, with more being added every week. More than 45,000 movies and TV shows available on Amazon Video On Demand are available to purchase and watch instantly on the Roku player with your remote control.

In addition to being able to play movies and TV episodes, you can fast-forward, rewind, pause and re-start them where you left off. You can even rate the things you’ve watched and remove items from your Netflix Instant Queue with a single click of the accompanying remote. More than 45,000 movies and TV shows available on Amazon Video On Demand are available to browse, purchase and watch instantly on the Roku player.

No. There are no commercials in any of the movies or TV shows that streamed to your TV via the Roku digital video player.

The Roku digital video player has the following outputs:
HDMI - Audio and Video
Component Video (Red, Green, Blue cables)
S-Video (Black cable)
Composite (Yellow cable)
Optical Audio (Black cable)
Stereo Audio (Red, White cables)

Check out the Quick Start Guide for more info: www.roku.com/rokuplayer/documents/RokuPlayerQS.pdf



Still have questions? Try searching our FAQs again or just contact us.

The Roku digital video player is HD-ready. It has all the connections you need to connect it to your HDTV, and it’s capable of playing back HD content. As movies and TV episodes become available over the Internet in HD from our content partners -- such as Netflix and Amazon -- your Roku digital video player will also be ready.

Still have questions? Try searching our FAQs again or just contact us.

Video and audio quality depends on your Internet connection speed: The faster your connection, the better the quality. Slower connections are comparable to watching a VHS tape, while faster connections can provide DVD-quality playback.

Still have questions? Try searching our FAQs again or just contact us.

The Roku digital video player is HD-ready. As movies and TV episodes become available over the Internet in HD from our content partners -- such as Netflix and Amazon -- your Roku digital video player will also be ready.

Still have questions? Try searching our FAQs again or just contact us.

Yes. The Roku digital video player supports 5.1 Surround Sound by sending Dolby Digital signals to your TV or AV receiver.

Currently Amazon Video On Demand offers content in 5.1 Surround Sound - typically on HD movies and TV shows. We expect other partners to add 5.1 support in the future.

Programs that offer 5.1 Surround Sound can be identified by a "5.1" icon displayed near the parental guidance ratings on detail pages.

Still have questions? Try searching our FAQs again or just contact us.

The Roku digital video player acts like a bridge, bringing movies and TV episodes from Netflix to your TV over the Internet. By connecting to your Netflix Instant Queue, The Roku digital video player can display the movies you select and play them, or “stream” them, over the Internet at any time.

Still have questions? Try searching our FAQs again or just contact us.

No. The Roku digital video player receives movies over the Internet when you request them, typically taking only a few seconds to start playing.

Still have questions? Try searching our FAQs again or just contact us.

Yes, the Roku digital video player remembers where you stopped the movie or TV episode and will pick up at that point the next time you begin watching it. You can also choose to re-start from the beginning by choosing “Play from Beginning” on the player, or by rewinding.

Still have questions? Try searching our FAQs again or just contact us.

The included remote lets you control your Roku digital video player using standard up/down/left/right navigation. It also includes fast-forward, rewind, and play/pause buttons to give you full control over your playback experience. And, if you ever get stuck, simply press the home button to return to your list of movies.



Still have questions? Try searching our FAQs again or just contact us.

The remote control uses two AAA Batteries (included) and can be used for about a year without needing to replace the batteries.

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Yes. The Roku digital video player remote control uses industry standard remote commands that can be learned or programmed into popular universal remotes.

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The Roku digital video player must be connected to the Internet to watch a movie or TV episode. The player, however, does not have to be connected to the Internet all the time.

Still have questions? Try searching our FAQs again or just contact us.

No, the Roku digital video player does not download movies. Instead the player streams the movie over the Internet, generally starting playback in 30 seconds or less.

Still have questions? Try searching our FAQs again or just contact us.

Movies and TV episodes played using the Roku digital video player cannot be copied or transferred to other devices.

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At this time, the Roku digital video player does not support managing ratings limits directly on your TV.

The Roku digital video player only lists and plays titles that you have added to your Instant Queue. To enforce limits, make sure your Instant Queue only contains titles you feel are acceptable for watching on your TV. Removing titles from the Instant Queue on the Netflix Website will remove them from the Instant Queue on your TV as well.

Still have questions? Try searching our FAQs again or just contact us.

In order to use the Roku digital video player, you need a high-speed Internet connection (minimum 1.2 Mbps), a home network (Wi-Fi or Ethernet) and a TV.

You can connect your Netflix player to your broadband Internet connection either wired or wirelessly. You may need a network router or access point if your Cable/DSL modem does not have free ports or wireless support.
Go to Netflix.com now to open an account.

Still have questions? Try searching our FAQs again or just contact us.

You need at least 1.2 Mbps to watch movies instantly on the Roku digital video player. The faster your connection, the better the quality. For high quality video and audio, a connection of least 2.5 Mbps is recommended. You can test your bandwidth at one of these sites:

www.speakeasy.net/speedtest
www.speedtest.net

Still have questions? Try searching our FAQs again or just contact us.

You can connect your Netflix player to your broadband Internet connection either wired or wirelessly. You may need a network router or access point if your cable/dsl modem does not have free ports or wireless support.

Still have questions? Try searching our FAQs again or just contact us.

The Roku player connects to the Internet through your home network using either a wireless connection or, if you prefer, an Ethernet cable. For wireless connections, the Roku player follows the Wi-Fi standard and is compatible with 802.11b, 802.11g and 802.11n networks –- the most common Wi-Fi networks, depending on your specific model. All three Roku players are compatible with 802.11b and 802.11g networks while the Roku HD-XR is also compatible with 802.11n networks. All three models also support wireless security, including WEP, WPA and WPA2.

Still have questions? Try searching our FAQs again or just contact us.

Every Roku player works with common Wi-Fi routers and access points using the 802.11b, 802.11g and the Roku HD-XR also supports the 802.11n standard. The Roku player supports WEP, WPA and WPA2 security methods. It does not support Radius security. Check out the Quick Start Guide for more info.

Still have questions? Try searching our FAQs again or just contact us.

The Roku digital video player has a full complement of connections to support virtually any TV or AV receiver. While you only need to make one video and one audio connection, the Roku digital video player gives you the flexibility to connect in the way that works best for your setup.
Composite video
S-Video
Component video
HDMI (video & audio)
Stereo audio
Optical Digital audio
The Roku digital video player only includes a composite cable and customers should order the premium cable pack to get all the other video cables. An Ethernet cable may be purchased at a local electronics store.


Still have questions? Try searching our FAQs again or just contact us.

The Roku digital video player supports both standard and widescreen TVs and connects to any TV that supports any of the following video and audio inputs:
HDMI - Audio and Video
Component Video (Red,Green,Blue cables)
S-Video (Black cable)
Composite (Yellow cable)
Optical Audio (Black cable)
Stereo Audio (Red,White cables)


The Roku digital video player only includes a composite cable and customers should order the premium cable pack to get all the other video cables. An Ethernet cable may be purchased at a local electronics store.

Still have questions? Try searching our FAQs again or just contact us.

Yes, our site uses secure checkout by Volusion. Our secure SSL certificate has been validated in providing industry standard data encryption of information transferred from your computer to the website. You can also order on the phone by calling us at 877-216-7658.

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Yes, Roku keeps your personal information private. For a full description of our privacy policy go here: http://www.roku.com/about/privacy

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Roku uses FedEx to ship the Roku digital video player. We offer two shipping options: FedEx Ground and FedEx 2-Day.

FedEx Ground takes about a week. FedEx 2-Day takes 2 business days and is delivered Monday thru Friday.

Typically orders received early in the business day are shipped on the same day and orders received later in the business day are shipped the following business day.

Once your order ships, you will receive an email with tracking information.

We accept Visa, Mastercard, American Express and Discovery. We also support Paypal Checkout.

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Yes we support Paypal Checkout.

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The Roku digital video player is only sold directly from Roku.com and Amazon.com. Other sites claiming to sell the Roku digital video player are not authorized distributors or resellers and these products should be considered "grey market." Roku cannot honor warranty and money-back guarantees for grey market products as those guarantees only apply to the original purchaser.

Once you purchase a player, your shipment tracking information will be e-mailed to you.

Still have questions? Try searching our FAQs again or just contact us.

Just send us a message, and we’ll be happy to help.

Still have questions? Try searching our FAQs again or just contact us.

The Roku digital video player comes with a 30-day customer satisfaction money back guarantee* plus a 1 year warranty for parts and labor*.

*please see a copy of our EULA for full details

Still have questions? Try searching our FAQs again or just contact us.

The Roku digital video player comes with a 30-day Money Back Guarantee and a 1-year Warranty. If you ever have problems or concerns, send us a message and we’ll be happy to help.

Still have questions? Try searching our FAQs again or just contact us.

The Roku digital video player comes with a 30-Day Money Back Guarantee and a 1-Year Warranty. If you ever have problems or concerns, send us a message and we’ll be happy to help.

Still have questions? Try searching our FAQs again or just contact us.

Your Roku digital video player should be placed close enough to your TV or audio / video receiver for the cables to reach. The front of your player should be clear of obstruction so your remote can send commands to your player.

If you are connecting wirelessly, your player should be close enough to your wireless access point or router to pick up a strong signal when connecting. You can move your player higher or away from obstructions to potentially increase signal strength. Sometimes purchasing a wireless extender or booster will also help increase your signal strength throughout your home.

Still have questions? Try searching our FAQs again or just contact us.

The HDMI cable will provide you with the highest resolution video and audio signal. Provided your broadband connection is fast and your TV has HDMI input then this cable will present the best overall experience. Depending on the movie or show the HDMI cable can provide 5.1 surround sound audio as well.

Still have questions? Try searching our FAQs again or just contact us.

The Component cable provides very high video resolution. It is nearly the same resolution has the HDMI cable provides and it is a good option for TV's where the HDMI inputs are used for other devices.

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The Optical audio cable provides very high resolution audio. Depending on the movie or show the Optical Audio cable can provide 5.1 surround sound audio.

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A video switcher can expand the number of inputs on your TV. Video switchers can be purchased at most consumer electronics stores.

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The Roku digital video player is easy to connect to your broadband home network. Your player supports both wireless and wired connections. Check out the Quick Start Guide for more info.

Still have questions? Try searching our FAQs again or just contact us.

You can find the MAC addresses on the back on your player.

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Login to your router or access point to view your wireless security settings (refer to the instructions that came with your router or access point). Write down your key or passphrase and enter it on your Roku digital video player when prompted. If you need help just send us a message.

Still have questions? Try searching our FAQs again or just contact us.

There may be several possible reasons for low resolution movies:

If you are connecting via a wireless router, disable any Quality of Service (QoS) settings in your router's setup. QoS helps police the traffic on your network letting more time sensitive or critical traffic take priority over non critical traffic. A common example would be VOIP traffic which is time sensitive. Details on disabling your router's QoS setting can be found in your router user's manual.

You may also need to change your router's wireless channel. If you live in a dense residential area, you may be able to see other wireless network around you. It is usually advisable to try and stay on a separate channel from them to avoid interference and noise on your wireless network. The 2.4ghz spectrum used for 802.11 is divided into 13 channels in the US. Each channel is 22mhz wide, and offset by 5mhz to the next channel. Because of this there is overlap on neighboring channels. Channels 1, 6 and 11 are commonly recommended as they have no overlapping frequencies. Details on changing the wireless channel setting can be found in your router user's manual.

In some cases, you may need to update your wireless router's firmware. Check with your router's manufacturer to verify that the latest firmware version is installed.

Your connection may be affected by other online activity on your network, such as online gaming, file sharing or other video streaming. If you are on an unsecured wireless network, you may be unknowingly sharing your connection with other people in your area. Lastly, your ISP could be delivering a slower connection to you than they should be.

You can test your bandwidth at one of these sites:

www.speakeasy.net/speedtest
www.speedtest.net

If you are getting less bandwidth than expected, you should contact your ISP to troubleshoot.

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If you are connecting wirelessly, check that your DHCP lease time has not been set to a short duration. The recommended lease time should be between 1 day to 1 week. You should avoid a short lease time such as 1 hour for example, as it may cause the device to try and renew its lease in the middle of video play and interrupt your experience, or result in a loss of network connection in some cases. Also DHCP is where you can set up a reservation rule so that your Roku digital video player always gets the same IP address in case you want to setup special rules in other areas of your firewall. Refer to your router's user manual for more information.

Avoid placing the Roku digital video player on top of other devices such as satellite TV receivers, DVRs, or home theater receivers. Placement on top of other devices may result in RF interference that causes wireless connection interruptions.

If you are connecting wirelessly, your player should be close enough to your wireless access point or router to pick up a strong signal when connecting. Your wireless network can experience interference from other wireless networks in your area or even cordless phones and microwaves. You can try to switch the 'channel' on which your wireless access point (or router) is broadcasting. Details on changing the wireless channel setting can be found in your router user's manual.

A wired connection is usually more reliable. You can also try hooking up your player directly to your access point using a Cat5 Ethernet cable.

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To register, you need to link your Roku player to your Amazon.com account. If you don't have an Amazon.com account, you can create one free during the registration process. You'll need to get a six-character code from your Roku player to register. To get this code, make sure your Roku player is connected to your TV and connected to the Internet with a high-speed connection.

On your TV, select Home > Amazon Video On Demand > Getting Started >Register My Roku. On this screen, locate your six-character code and copy it down for reference during registration. Once you have your code written down, visit www.amazon.com/roku and follow the onscreen instructions.

As a Netflix member you create a Queue, or list, of DVDs you want to receive. A feature on the Netflix web site is a second Queue, called the "Instant Queue." The Instant Queue is a list of movies you want to have available on your Roku digital video player. Once you add a title to your Instant Queue, it's available on the Roku digital video player for playback on your TV at anytime.

Still have questions about the Netflix Service? Go to www.netflix.com or call Netflix at 888-658-3612.

The Netflix Instant Queue works in a manner similar to your DVD queue except everything in the Instant Queue will show up on your TV through the Roku digital video player. You can reorder your Instant Queue in any order you like. You can rate and remove titles. Your Instant Queue is basically the list of titles you want to see when you sit down in front of your TV and view what's available to you from Netflix.

Still have questions about the Netflix Service? Go to www.netflix.com or call Netflix at 888-658-3612.

Log on to the Netflix site and look for any movie or show that has a Red and Blue Add/Play button. Move your mouse pointer over the Add/Play Button to reveal the options. Clicking the "Add to Instant Queue" option will add the title to your Instant Queue.

There is a tab at the top of the Netflix Home Page called Watch Instantly. All of titles available for instant watching are listed when you click on this tab.

All the movies and shows in your Instant Queue will appear on your TV. Newly added movies and shows will appear in a few minutes.

Still have questions about the Netflix Service? Go to www.netflix.com or call Netflix at 888-658-3612.

You can add up to 500 titles to your Instant Queue, however, we recommend adding 50 or less movies, so that can easily find what you want to watch.

Still have questions about the Netflix Service? Go to www.netflix.com or call Netflix at 888-658-3612.

You can remove titles from your Instant Queue by choosing the remove option from the details page on your TV or you can remove them using the Instant Queue page on the website. You can always add those titles back again. There is no extra charge for watching them again.

Still have questions about the Netflix Service? Go to www.netflix.com or call Netflix at 888-658-3612.

The Home page shows you waht you have available to view. Scroll left and right to find something you want to watch. Simply press play to begin playing or press select to see details about the movie or TV show. For TV shows the details screen also allows you to choose which episode to watch.

While playing a movie or TV show you can pause, fast forward and rewind. Press Up or Home to stop. It is that easy!

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From the Home Page, press Up to expose menu options. Press Right to highlight Settings and then press Select.

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The Roku digital video player can be left on all the time. If you need to turn it off, simply unplug the power cable from the back of the player.

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Check to see if your player is connected to the Internet. Press the Home button on the remote and then press Up to expose the menu options. Press Right to highlight Settings and then press Select. Highlight Network and press select. Check to see if your player is connected to the Internet. If necessary select repeat guided setup to connect your player to the Internet.

If you are trying to view movies or TV shows from Netflix, and no movies are appearing and there are no errors on your TV, please go to your computer and log in to the Netflix site. You can correct any Netflix account issues there. Then, be sure to add movies to your Instant Queue.

If you need help, send us a message.

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If you are connected wirelessly, you may need to disable your wireless router's firewall setting, or create a specific rule which allows the Roku digital video player access into and out of your wireless network. Details on changing the firewall setting can be found in your router user's manual.

In some rare cases, the inability to play movies can be the result of a hardware problem. If you need help, send us a message.

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The quality or resolution you see using your Roku digital video player is dependent on two major factors:

One - The cables you use to hook-up your player will determine what quality your player is outputting. For more info check out the User Guide.

Two - Your broadband connection speed determines which resolution movie or show is sent your player. Your player will test the connection speed and deliver the resolution your connection can handle without interruption. For faster connection speeds you will see highest quality. For fast connection speeds you will see high quality streams. For basic connection speeds you will see basic quality streams. Also, if your wireless signal strength is poor is can decrease quality of the stream.

Troubleshooting Tip:
Online gaming or other video streaming can use a large portion of your available bandwidth (speed). Increasing the wireless signal strength can also increase your connection strength and therefore quality.

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There are several possible reasons for low resolution movies:

If you are connecting via a wireless router, disable any Quality of Service (QoS) settings in your router's setup. QoS helps police the traffic on your network letting more time-sensitive or critical traffic take priority over non-critical traffic. A common example would be VoIP traffic which is time sensitive. Details on disabling your router's QoS setting can be found in your router user's manual.

You may also need to change your router's wireless channel. If you live in a dense residential area, you may be able to see other wireless network around you. It is usually advisable to try and stay on a separate channel from them to avoid interference and noise on your wireless network. The 2.4ghz spectrum used for 802.11 is divided into 13 channels in the US. Each channel is 22mhz wide, and offset by 5mhz to the next channel. Because of this there is overlap on neighboring channels. Channels 1, 6 and 11 are commonly recommended as they have no overlapping frequencies. Details on changing the wireless channel setting can be found in your router user's manual.

In some cases, you may need to update your wireless router's firmware. Check with your router's manufacturer to verify that the latest firmware version is installed.

Your connection may be affected by other online activity on your network, such as online gaming, file sharing or other video streaming. If you are on an unsecured wireless network, you may be unknowingly sharing your connection with other people in your area. Lastly, your ISP could be delivering a slower connection to you than they should be.

You can test your bandwidth at one of these sites:

www.speakeasy.net/speedtest
www.speedtest.net

If you are getting less bandwidth than expected, you should contact your ISP to troubleshoot.

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Go to Netflix.com to reinstate your account and then reactivate your player by turning it on and following the onscreen instructions.

Go to Amazon.com and log into your account to fix it.

Make sure your video connection(s) is / are firmly attached to the back of your Roku digital video player and your TV or audio / video receiver. Make sure that your TV or receiver is set to the correct input. For more information, please refer to the Connecting your player to your TV section of the User Guide.

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Your TV or receiver does not support HDCP (a copy protect method) over HDMI. Please use another input type, such as component.

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Our component video is generating a 480p video signal. Not all TVs (especially older ones) can display this signal. If this is the case for you, use the Yellow (composite) signal or the S-video signal.

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The quality or resolution you see using your Roku digital video player is dependent on two major factors:

One - The cables you use to connect your player to your television or audio / video receiver. For more information, please refer to the Connecting your player to your TV section of the User Guide.

Two - Your Internet connection speed determines the resolution that's sent to your player. Your player will test the connection speed and deliver the resolution your connection can handle without interruption. For faster connection speeds (greater than 2.5 Mbps) you will see highest quality. For fast connection speeds (greater than 1.5 Mbps) you will see high quality streams. For basic connection speeds (less than 1.5 Mbps) you will see basic quality streams.

Troubleshooting Tip:
Online gaming or other video streaming can use a large portion of your available Internet connection speed. If someone else is also using the same Internet connection as your player, it may reduce the quality of what you're watching.

Still have questions? Try searching our FAQs again or just contact us.

First, be sure that the audio cables are connected snugly to both your Roku player and your TV or AV receiver. Also check to see that the volume on your TV or AV receiver is at an audible level and that your receiver (if you're using one) is set to the correct input.

If audio issues only occur when you’re trying to play content marked as 5.1 Surround Sound (indicated by a small "5.1" icon next to the parental guidance ratings), it is likely that your TV or AV receiver does not support Dolby Digital. Switch your Audio Mode back to "Stereo" by going to Settings, Audio Mode. To learn more about what's required to support 5.1 playback, see "How do I setup 5.1 Surround Sound" below.

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Roku's provider partners -- such as Netflix and Amazon -- perform all the encoding for movies and shows. Sometimes the source materials from the movie and TV studios have audio issues. If you have specific movies and shows where the audio is either too quiet, too loud or too variable, please contact the provider that's supplying the item you're watching (Netflix Technical Support, for instance) and let them know.

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In order to take advantage of programs with 5.1 Surround Sound, you must:

1. Have a TV or AV receiver capable of decoding Dolby Digital
2. Connect your Roku player to your TV or AV receiver using HDMI or Optical Audio cables
3. Have a broadband connection of at least 3.5 Mbps (5.0 or greater is recommended for the best experience).

If your setup meets these requirements, on your player go to Settings, Audio Mode and select "5.1 Surround Sound".

Note that not all content is available in 5.1 Surround Sound. Look for the "5.1" icon on the program’s detail screen.

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Verify the remote control has new batteries and they are inserted correctly. Also verify that the front of your Roku digital video player is not obscured.

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If your remote has a battery door release button on the back, press the button and then slide the top panel upward to open the remote.

If your remote doesn't have a battery door release button, just slide the top panel upward to open the remote.

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