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Netflix Player by Roku - Frequently Asked Questions General
 Questions about the player and what's included
What is the Netflix Player and what does it do?
The Netflix Player by Roku allows you to watch Netflix movies and TV shows instantly on your TV. Buy a Netflix Player by Roku and connect it into your TV and your broadband home network. Make a list of movies and TV shows you want to see at Netflix.com. At your TV, use the remote control to select and play your selections. Whatever you want to watch, whenever you want to watch. It will start playing in as little as 30 seconds. Go to Netflix.com now to open an account. Still have questions? Try searching our FAQs again or just contact us. How does the player work?
The Netflix Player acts like a bridge, bringing movies and TV episodes from Netflix to your TV over the Internet. By connecting to your Netflix Instant Queue, The Netflix Player can display the movies you select and play them, or "stream" them, over the Internet at any time. Still have questions? Try searching our FAQs again or just contact us. How many movies and TV episodes can I watch?
As long as you have an unlimited Netflix subscription (click here to check your Netflix subscription), you can watch as many movies or TV episodes as you want, whenever you want. Most Netflix plans are unlimited. Unlimited plans start at $8.99 a month. Go to Netflix.com now to open an account. Still have questions? Try searching our FAQs again or just contact us. How many choices are available to watch with The Netflix Player by Roku?
There are currently over 12,000 movies and TV episodes available to watch with more being added every week. Go to Netflix.com now to check out the available movies. Still have questions? Try searching our FAQs again or just contact us. Are there commercials?
No. There are no commercials in any of the movies or TV shows that streamed to your TV via the Netflix Player by Roku. Still have questions? Try searching our FAQs again or just contact us. What's included with the player
The Netflix Player by Roku includes: 
Still have questions? Try searching our FAQs again or just contact us. What's included in the Premium Cable Pack?
Still have questions? Try searching our FAQs again or just contact us. Is the Netflix Player high-definition?
The Netflix Player is HD-ready. It has all the connections you need to connect it 'to your HDTV, and it's capable of playing back HD content. When Netflix releases HD content for Instant Watching, the Netflix Player by Roku will be ready. Still have questions? Try searching our FAQs again or just contact us. Can I check out the Getting Started Guide or User Guide before I buy?
Sure, just follow these links for PDF versions. Still have questions? Try searching our FAQs again or just contact us. Questions about the Netflix service
Do I have to have a Netflix Subscription?
Yes. A Netflix subscription with unlimited DVDs is required. Unlimited refers to the number of DVDs you can receive in a month. Most Netflix plans are unlimited. Unlimited plans start at $8.99 a month. Go to Netflix.com now to open an account. Still have questions about the Netflix Service? Go to www.netflix.com or call Netflix 888-658-3612.Does watching movies & TV episodes instantly from Netflix cost extra?
No, there is no extra charge from Netflix. Once you purchase The Netflix Player, watch as much and as often as you want with no extra fees. Still have questions about the Netflix Service? Go to www.netflix.com or call Netflix 888-658-3612.Where can I use the Netflix Player?
Once activated, the Netflix Player can be used to watch movies and TV episodes from anywhere in the 50 United States and the District of Columbia. Some of our customers even take them on vacation. Unfortunately, at this time, it is not for use outside the 50 US states, in US territories and military bases overseas, or foreign countries. Still have questions about the Netflix Service? Go to www.netflix.com or call Netflix 888-658-3612.How many movies and TV episodes can I watch?
As long as you have an unlimited Netflix subscription (click here to check your Netflix subscription), you can watch as many movies or TV episodes as you want, whenever you want. Most Netflix plans are unlimited. Unlimited plans start at $8.99 a month. Go to Netflix.com now to open an account. Still have questions about the Netflix Service? Go to www.netflix.com or call Netflix 888-658-3612.How can I learn more about watching movies & TV episodes instantly from Netflix?
Visit www.netflix.com/WatchNow to learn more about Netflix instant watching. Still have questions about the Netflix Service? Go to www.netflix.com or call Netflix 888-658-3612.How many choices are available to watch with The Netflix Player by Roku?
There are currently over 12,000 movies and TV episodes available to watch with more being added every week. Go to Netflix.com now to check out the available movies. Still have questions about the Netflix Service? Go to www.netflix.com or call Netflix 888-658-3612.How many players can I use?
You can activate 4 players on any Netflix account with unlimited DVDs. Unlimited refers to the number of DVDs you can receive in a month. Most Netflix plans are unlimited. However Netflix restricts the number of movies or TV shows that can be simultaneously played. The 1 at-a-time plan allows 1 stream to be played at a time. The 2 at-a-time plan allows 2 streams to be played simultaneously. The 3 at-a-time plan allows 3 streams to be played simultaneously. All other unlimited plans can play up to 4 movies or TV shows simultaneously. Still have questions about the Netflix Service? Go to www.netflix.com or call Netflix 888-658-3612.Questions about the movies and TV shows available
How many choices are available to watch with The Netflix Player by Roku?
There are currently over 12,000 movies and TV episodes available to watch with more being added every week. Go to Netflix.com now to check out the available movies. Still have questions about the Netflix Service? Go to www.netflix.com or call Netflix 888-658-3612.What can I do with movies and TV episodes from The Netflix Player?
In addition to being able to play movies and TV episodes, you can fast-forward, rewind, pause and re-start them where you left off. You can even rate the things you've watched and remove items from your Netflix Instant Queue with a single click of the accompanying remote. Still have questions about the Netflix Service? Go to www.netflix.com or call Netflix 888-658-3612.Are there commercials?
No. There are no commercials in any of the movies or TV shows that streamed to your TV via the Netflix Player by Roku. Still have questions about the Netflix Service? Go to www.netflix.com or call Netflix 888-658-3612.Questions about audio/video outputs, audio/video quality and HD
What audio and video outputs are provided on the Netflix Player by Roku?
The Netflix Player by Roku has the following outputs: 
Check out the Quick Start Guide for more info. Still have questions? Try searching our FAQs again or just contact us. Is the Netflix Player high-definition?
The Netflix Player is HD-ready. It has all the connections you need to connect it 'to your HDTV, and it's capable of playing back HD content. When Netflix releases HD content for Instant Watching, the Netflix Player by Roku will be ready. Still have questions? Try searching our FAQs again or just contact us. What is the video and audio quality of movies viewed on The Netflix Player?
Video and audio quality depends on your Internet connection speed: The faster your connection, the better the quality. Slower connections are comparable to watching a VHS tape, while faster connections can provide DVD-quality playback. Still have questions? Try searching our FAQs again or just contact us. Are the movies and TV episodes in HD?
The Netflix Player by Roku is HD-ready. Netflix is working to make movies and TV episodes available in HD. When they are ready, your Netflix Player by Roku will also be ready. Still have questions? Try searching our FAQs again or just contact us. Are the movies and TV episodes in 5.1 Surround Sound?
The Netflix Player by Roku is 5.1 Surround Sound-ready. Netflix is working to make movies and TV episodes available in 5.1 Surround Sound. When they are ready, your Netflix Player by Roku will also be ready. Still have questions? Try searching our FAQs again or just contact us. Questions about how it works
How does the player work?
The Netflix Player acts like a bridge, bringing movies and TV episodes from Netflix to your TV over the Internet. By connecting to your Netflix Instant Queue, The Netflix Player can display the movies you select and play them, or "stream" them, over the Internet at any time. Still have questions? Try searching our FAQs again or just contact us. Does it take a long time for movies to start playing?
No. The Netflix Player receives movies over the Internet when you request them, typically taking only a few seconds to start playing. Still have questions? Try searching our FAQs again or just contact us. Can I resume watching a movie or TV episode that I didn't finish?
Yes, the Netflix Player by Roku remembers where you stopped the movie or TV episode and will pick up at that point the next time you begin watching it. You can also choose to re-start from the beginning by choosing "Play from Beginning" on the player, or by rewinding. Still have questions? Try searching our FAQs again or just contact us. What does the Netflix Player remote control do?
Still have questions? Try searching our FAQs again or just contact us. What kind of batteries are used in the remote?
The remote control uses two AAA Batteries (included) and can be used for about a year without needing to replace the batteries. Still have questions? Try searching our FAQs again or just contact us. Can I use The Netflix Player with my universal remote control?
Yes. The Netflix Player remote control uses industry standard remote commands that can be learned or programmed into popular universal remotes. Still have questions? Try searching our FAQs again or just contact us. Does the Netflix Player by Roku need to be connected to the internet at all times?
The Netflix Player by Roku must be connected to the Internet to watch a movie. The Player, however, does not have to be connected to the Internet all the time. Still have questions? Try searching our FAQs again or just contact us. Does the Netflix Player by Roku download movies?
No, the Netflix Player by Roku does not download movies. Instead, it shows the list of movies you've added to your Instant Queue. When you choose to watch one, the Player streams the movie over the Internet, generally starting playback in 30 seconds or less. You can add up to 500 movies to your Instant Queue, and can update that list and its order at any time by visiting Netflix.com. Go to Netflix.com now to open an account. Still have questions? Try searching our FAQs again or just contact us. What is the audio and video format of the movies and shows?
The Netflix Player by Roku plays Windows Media formatted files from Netflix content servers. Still have questions? Try searching our FAQs again or just contact us. Can I copy movies from the Netflix Player by Roku to another device?
Netflix Movies can be watched on your PC on the Netflix site, on your TV via the Netflix Player by Roku and on other supported platforms. Movies cannot be copied or transferred to other devices. Still have questions? Try searching our FAQs again or just contact us. Are there Parental controls on the Netflix Player by Roku?
At this time, the Netflix Player by Roku does not support managing ratings limits directly on your TV. The Netflix Player by Roku only lists and plays titles that you have added to your Instant Queue. To enforce limits, make sure your Instant Queue only contains titles you feel are acceptable for watching on your TV. Removing titles from the Instant Queue on the Netflix Website will remove them from the Instant Queue on your TV as well. Still have questions? Try searching our FAQs again or just contact us. What do I need to use the player
What do I need to use The Netflix Player?
In order to use The Netflix Player, you need an active Netflix account, a high-speed Internet connection (minimum 1.5 Mbps), a home network (Wi-Fi or Ethernet) and a TV. Go to Netflix.com now to open an account. Still have questions? Try searching our FAQs again or just contact us. What kind of broadband Internet connection do I need?
You need at least 1.5 Mbps to watch movies instantly on The Netflix Player by Roku. The faster your connection, the better the quality. For high quality video and audio, a connection of least 4.0 Mbps is recommended. You can test your bandwidth at one of these sites:
www.speakeasy.net/speedtest Still have questions? Try searching our FAQs again or just contact us. Questions about connecting the player to my TV and broadband home network
How does The Netflix Player connect to the Internet?
The Netflix Player connects to the Internet through your home network using either a wireless connection or, if you prefer, an Ethernet cable. For wireless connections, The Netflix Player follows the Wi-Fi standard and is compatible with 802.11b and 802.11g networks - the most common Wi-Fi networks. It also supports wireless security, including WEP, WPA and WPA2. Still have questions? Try searching our FAQs again or just contact us. Does the Netflix Player by Roku support my wireless router or access point?
The Netflix Player works with common Wi-Fi routers and access points using the 802.11b and/or 802.11g standards. The Netflix Player by Roku supports WEP, WPA and WPA2 security methods. It does not support Radius security. Check out the Quick Start Guide for more info. Still have questions? Try searching our FAQs again or just contact us. How does The Netflix Player connect to my TV or stereo?
The Netflix Player has a full complement of connections to support virtually any TV or AV receiver. While you only need to make one video and one audio connection, the Netflix Player gives you the flexibility to connect in the way that works best for your setup.
The Netflix Player by Roku is very easy to hook up to your TV. For more info check out the Quick Start Guide. Still have questions? Try searching our FAQs again or just contact us. Does the Netflix Player by Roku support my TV?
The Netflix Player by Roku supports both standard and widescreen TVs and connects to any TV that supports any of the following video and audio inputs:
Still have questions? Try searching our FAQs again or just contact us. Ordering/Warranty
Questions about ordering the player
Is my order secure?
Yes, our site uses secure checkout by Volusion. Our secure SSL certificate has been validated in providing industry standard data encryption of information transferred from your computer to the website. Buy your Netflix Player by Roku now. Still have questions? Try searching our FAQs again or just contact us. Is my information private?
Yes, Roku keeps your personal information private. For a full description of our privacy policy go here: Still have questions? Try searching our FAQs again or just contact us. What credit cards do you accept?
We accept Visa, Mastercard, American Express and Discovery. We also support Paypal Checkout. Buy your Netflix Player by Roku now. Still have questions? Try searching our FAQs again or just contact us. Can I use Paypal?
Yes we support Paypal Checkout. Buy your Netflix Player by Roku now. Still have questions? Try searching our FAQs again or just contact us. Can I purchase the Netflix Player from other retail/web outlets?
The Netflix Player by Roku is only sold directly from Roku. Other sites claiming to sell the Netflix Player are not authorized distributors or resellers and these products should be considered "grey market". Roku cannot honor warranty and money-back guarantees for grey market products as those guarantees only apply to the original purchaser. Still have questions? Try searching our FAQs again or just contact us. What are the shipping methods and transit times?
Roku uses FedEx to ship the Netflix Player. We offer two shipping options: FedEx Ground and FedEx 2-Day. FedEx Ground takes about a week. FedEx 2-Day takes 2 business days and is delivered Monday thru Friday. Typically orders received early in the business day are shipped on the same day and orders received later in the business day are shipped the following business day. Once your order ships, you will receive an email with tracking information. Still have questions? Try searching our FAQs again or just contact us. Tracking my order
I've ordered The Netflix Player, how can I track the shipment?
Once you purchase a player, your shipment tracking information will be e-mailed to you. Still have questions? Try searching our FAQs again or just contact us. What if I have a question about my order?
Just send us a message, and we'll be happy to help. Still have questions? Try searching our FAQs again or just contact us. Questions about warranty and returns
What is the warranty on The Netflix Player by Roku?
The Netflix Player comes with a 30-day money back guarantee and a 1-year warranty. Still have questions? Try searching our FAQs again or just contact us. How do I return a Netflix Player by Roku that is not working?
The Netflix Player comes with a 30-day Money Back Guarantee and a 1-year Warranty. If you ever have problems or concerns, send us a message and we'll be happy to help. Still have questions? Try searching our FAQs again or just contact us. How do I return a Netflix Player by Roku if I am not satisfied?
The Netflix Player comes with a 30-day Money Back Guarantee and a 1-year Warranty. If you ever have problems or concerns, send us a message and we'll be happy to help. Still have questions? Try searching our FAQs again or just contact us. Setting up my Netflix Player
Questions about connecting my player to my TV
Where should I put my Netflix Player by Roku?
Your Netflix Player by Roku should be placed close enough to your TV or Audio/Video receiver for the cables to reach. The front of your Player should be clear of obstruction so that your remote can send commands to your Player. If you are connecting wirelessly, your Player should be close enough to your wireless access point or router to pick up a strong signal when connecting. You can move your Player higher or away from obstruction to potentially increase signal strength. Sometimes purchasing a wireless extender or booster will also help increase your signal strength throughout your home. Still have questions? Try searching our FAQs again or just contact us. What is the HDMI cable?
The HDMI cable will provide you with the highest resolution video and audio signal. Provided your broadband connection is fast and your TV has HDMI input then this cable will present the best overall experience. Depending on the movie or show the HDMI cable can provide 5.1 surround sound audio as well. Still have questions? Try searching our FAQs again or just contact us. What is the Component cable?
The Component cable provides very high video resolution. It is nearly the same resolution has the HDMI cable provides and it is a good option for TV's where the HDMI inputs are used for other devices. Still have questions? Try searching our FAQs again or just contact us. What is the Optical Audio Cable?
The Optical audio cable provides very high resolution audio. Depending on the movie or show the Optical Audio cable can provide 5.1 surround sound audio. Still have questions? Try searching our FAQs again or just contact us. I do not have any open inputs on my TV, what should I do?
A video switcher can expand the number of inputs on your TV. Video switchers can be purchased at most consumer electronics stores. Still have questions? Try searching our FAQs again or just contact us. Questions about connecting my player to the internet
How do I hook my Netflix Player up to my broadband home network and the internet?
The Netflix Player by Roku is easy to connect to your broadband home network. Your Player supports both wireless and wired connections. Check out the Quick Start Guide for more info. Still have questions? Try searching our FAQs again or just contact us. Where can I find the wireless MAC and/or wired MAC addresses of my Netflix Player by Roku?
You can find the MAC addresses on the back on your Player. Still have questions? Try searching our FAQs again or just contact us. Network troubleshooting
I don't know my wireless security key or passphrase?
Login to your router or access point to view your wireless security settings (refer to the instructions that came with your router or access point). Write down your key or passphrase and enter it on your Netflix Player by Roku when prompted. Still have questions? Try searching our FAQs again or just contact us. My internet connection is fast, but I am still getting low resolution movies. What should I do?
There may be several possible reasons for low resolution movies: If you are connecting via a wireless router, disable any Quality of Service (QoS) settings in your router's setup. QoS helps police the traffic on your network letting more time sensitive or critical traffic take priority over non critical traffic. A common example would be VOIP traffic which is time sensitive. Details on disabling your router's QoS setting can be found in your router user's manual. You may also need to change your router's wireless channel. If you live in a dense residential area, you may be able to see other wireless network around you. It is usually advisable to try and stay on a separate channel from them to avoid interference and noise on your wireless network. The 2.4ghz spectrum used for 802.11 is divided into 13 channels in the US. Each channel is 22mhz wide, and offset by 5mhz to the next channel. Because of this there is overlap on neighboring channels. Channels 1, 6 and 11 are commonly recommended as they have no overlapping frequencies. Details on changing the wireless channel setting can be found in your router user's manual. In some cases, you may need to update your wireless router's firmware. Check with your router's manufacturer to verify that the latest firmware version is installed. Your connection may be affected by other online activity on your network, such as online gaming, file sharing or other video streaming. If you are on an unsecured wireless network, you may be unknowingly sharing your connection with other people in your area. Lastly, your ISP could be delivering a slower connection to you than they should be. You can test your bandwidth at one of these sites:
http://www.speakeasy.net/speedtest/ If you are getting less bandwidth than expected, you should contact your ISP to troubleshoot. Still have questions? Try searching our FAQs again or just contact us. My Player will not stay connected to my home network, what should I do?
If you are connecting wirelessly, check that your DHCP lease time has not been set to a short duration. The recommended lease time should be between 1 day to 1 week. You should avoid a short lease time such as 1 hour for example, as it may cause the device to try and renew its lease in the middle of video play and interrupt your experience, or result in a loss of network connection in some cases. Also DHCP is where you can set up a reservation rule so that your Netflix Player always gets the same IP address in case you want to setup special rules in other areas of your firewall. Refer to your router's user manual for more information. Avoid placing the Netflix Player on top of other devices such as satellite TV receivers, DVRs, or home theater receivers. Placement on top of other devices may result in RF interference that causes wireless connection interruptions. If you are connecting wirelessly, your Player should be close enough to your wireless access point or router to pick up a strong signal when connecting. Your wireless network can experience interference from other wireless networks in your area or even cordless phones and microwaves. You can try to switch the 'channel' on which your wireless access point (or router) is broadcasting. Details on changing the wireless channel setting can be found in your router user's manual. A wired connection is usually more reliable. You can also try hooking up your player directly to your access point using a Cat5 Ethernet cable. Still have questions? Try searching our FAQs again or just contact us. Using my Netflix Player
Questions about the adding or removing movies and the Instant Queue
What is an "Instant Queue"?
As a Netflix customer you create a Queue, or list, of DVDs you want to receive. A new feature on the Netflix web site is a second Queue, called the "instant Queue". The instant Queue is a list of movies you want to have available on your Netflix Player. Once you add a title to your instant Queue, it's available on the Netflix Player for playback on your TV at anytime. Go to Netflix.com now to learn about the Instant Queue or open an account. Still have questions about the Netflix Service? Go to www.netflix.com or call Netflix 888-658-3612.How does the instant Queue work?
The instant Queue works similarly as your DVD queue except everything in the instant Queue will show up on your TV. You can reorder your instant Queue in any order you like. You can rate and remove titles. Your instant Queue is basically the list of titles you want to see when you sit down in front of your TV. Go to Netflix.com now to learn about the Instant Queue or open an account. Still have questions about the Netflix Service? Go to www.netflix.com or call Netflix 888-658-3612.How do I add movies and shows to my Netflix Player?
Log on to the Netflix site and look for any movie or show that has a Red and Blue Add/Play button. Move your mouse pointer over the Add/Play Button to reveal the options. Clicking the ""Add to instant Queue"" option will add the title to your instant Queue. There is a tab at the top of the Netflix Home Page called Watch Instantly. All of titles available for instant watching are listed when you click on this tab. All the movies and shows in your instant Queue will appear on your TV. Newly added movies and shows will appear in a few minutes. Go to Netflix.com now to learn about the Instant Queue or open an account. Still have questions about the Netflix Service? Go to www.netflix.com or call Netflix 888-658-3612.Is there a limit to the number of movies I can add to my instant Queue?
You can add up to 500 titles to your instant Queue, however, we recommend adding 50 or less movies, so that can easily find what you want to watch. Still have questions about the Netflix Service? Go to www.netflix.com or call Netflix 888-658-3612.How do I remove movies and shows from my instant Queue?
You can remove titles from your instant Queue by choosing the remove option from the details page on your TV or you can remove them using the instant Queue page on the website. You can always add those titles back again. There is no extra charge for watching them again. Still have questions about the Netflix Service? Go to www.netflix.com or call Netflix 888-658-3612.Questions about using my player
How do I navigate around my player?
The Home page is the list of movies and TV shows in your Instant Queue. Scroll left and right to find something you want to watch. Simply press play to begin playing or press select to see details about the movie or TV show. For TV shows the details screen also allows you to choose which episode to watch. While playing a movie or TV show you can pause, fast forward and rewind. Press Up or Home to stop. It is that easy! Still have questions? Try searching our FAQs again or just contact us. How do I get to Settings?
From the Home Page, press Up to expose menu options. Press Right to highlight Settings and then press Select. Still have questions? Try searching our FAQs again or just contact us. How do I turn off the Netflix Player by Roku?
The Netflix Player can be left on all the time. If you need to turn it off, simply unplug the power cable from the back of the Player. Still have questions? Try searching our FAQs again or just contact us. Troubleshooting viewing movies and shows
No movies or shows are appearing on my TV via my Player. What should I do?
Check to see if your Player is connected to the internet. Press the Home button on the remote and then press Up to expose the menu options. Press Right to highlight Settings and then press Select. Highlight Network and press select. Check to see if your Player is connected to the internet. If necessary select repeat guided setup to connect your Player to the Internet. If no movies are appearing and there are no errors on your TV, then go to your computer and login to the Netflix Site. You can correct any Netflix account issues there. After that make sure to add movies to your instant Queue. Still have questions? Try searching our FAQs again or just contact us. When I select a movie to play, it tries momentarily, and then goes back to the movie title screen. What should I do?
If you are connected wirelessly, you may need to disable your wireless router's firewall setting, or create a specific rule which allows the Netflix Player access into and out of your wireless network. Details on changing the firewall setting can be found in your router user's manual. In some rare cases, the inability to play movies can be the result of a hardware problem. Still have questions? Try searching our FAQs again or just contact us. I am getting lower than expected video quality when I watch my Player, what should I do?
The quality or resolution you see using your Netflix Player is dependent on two major factors: One - The cables you use to hook-up your Player will determine what quality your Player is outputting. For more info check out the User Guide. Two - Your broadband connection speed determines which resolution movie or show is sent your player. Your player will test the connection speed and deliver the resolution your connection can handle without interruption. For faster connection speeds you will see highest quality. For fast connection speeds you will see high quality streams. For basic connection speeds you will see basic quality streams. Also, if your wireless signal strength is poor is can decrease quality of the stream. Troubleshooting Tip: Online gaming or other video streaming can use a large portion of your available bandwidth (speed). Increasing the wireless signal strength can also increase your connection strength and therefore quality. Still have questions? Try searching our FAQs again or just contact us. My internet connection is fast, but I am still getting low resolution movies. What should I do?
There may be several possible reasons for low resolution movies: If you are connecting via a wireless router, disable any Quality of Service (QoS) settings in your router's setup. QoS helps police the traffic on your network letting more time sensitive or critical traffic take priority over non critical traffic. A common example would be VOIP traffic which is time sensitive. Details on disabling your router's QoS setting can be found in your router user's manual. You may also need to change your router's wireless channel. If you live in a dense residential area, you may be able to see other wireless network around you. It is usually advisable to try and stay on a separate channel from them to avoid interference and noise on your wireless network. The 2.4ghz spectrum used for 802.11 is divided into 13 channels in the US. Each channel is 22mhz wide, and offset by 5mhz to the next channel. Because of this there is overlap on neighboring channels. Channels 1, 6 and 11 are commonly recommended as they have no overlapping frequencies. Details on changing the wireless channel setting can be found in your router user's manual. In some cases, you may need to update your wireless router's firmware. Check with your router's manufacturer to verify that the latest firmware version is installed. Your connection may be affected by other online activity on your network, such as online gaming, file sharing or other video streaming. If you are on an unsecured wireless network, you may be unknowingly sharing your connection with other people in your area. Lastly, your ISP could be delivering a slower connection to you than they should be. You can test your bandwidth at one of these sites:
http://www.speakeasy.net/speedtest/ If you are getting less bandwidth than expected, you should contact your ISP to troubleshoot. Still have questions? Try searching our FAQs again or just contact us. My Netflix Subscription was cancelled and my player doesn't work. What should I do?
Go to Netflix.com to reinstate your account and then reactivate your player by turning it on and following the onscreen instructions. Still have questions? Try searching our FAQs again or just contact us. Troubleshooting video issues
I don't see video, what should I do?
Make sure that the video cable(s) is firmly attached to the back of your Netflix Player by Roku and your TV or Audio/Video Receiver. Make sure that your TV or receiver is set to the correct input. Check out the Connecting your Player to your TV section of the User Guide for more info. Still have questions? Try searching our FAQs again or just contact us. I see a blue or green screen when I connect my player over HDMI. What should I do?
Your TV or Receiver does not support HDCP (a copy protect method) over HDMI. Please use another input type, such as Component. Still have questions? Try searching our FAQs again or just contact us. I have attached component video but the picture is distorted and un-viewable. What should I do?
Our component video is generating a 480p video signal. Not all TVs (especially older ones) can display this signal. If this is the case for you, use the Yellow (composite) signal or the S-video signal. Still have questions? Try searching our FAQs again or just contact us. I am getting lower than expected video quality when I watch my Player, what should I do?
The quality or resolution you see using your Netflix Player is dependent on two major factors: One - The cables you use to hook-up your Player will determine what quality your Player is outputting. For more info check out the User Guide. Two - Your broadband connection speed determines which resolution movie or show is sent your player. Your player will test the connection speed and deliver the resolution your connection can handle without interruption. For faster connection speeds you will see highest quality. For fast connection speeds you will see high quality streams. For basic connection speeds you will see basic quality streams. Also, if your wireless signal strength is poor is can decrease quality of the stream. Troubleshooting Tip: Online gaming or other video streaming can use a large portion of your available bandwidth (speed). Increasing the wireless signal strength can also increase your connection strength and therefore quality. Still have questions? Try searching our FAQs again or just contact us. Troubleshooting audio issues
I don't hear audio, what should I do?
Make sure that the audio cable(s) is firmly attached to the back of your Netflix Player by Roku and your TV or Audio/Video Receiver. Make sure that your TV or receiver is set to the correct input. For more info check out the Connecting your Player to your TV section of the User Guide. Still have questions? Try searching our FAQs again or just contact us. Some movies are very quiet and others are very loud. What should I do?
Netflix performs all the encoding for movies and shows. Sometimes the source materials from the movie and TV studios have audio issues. If you have specific movies and shows where the audio is either too quiet, too loud or too variable, then contact Netflix Tech Support and let them know. Still have questions? Try searching our FAQs again or just contact us. Troubleshooting the remote control
My Remote Control doesn't work, what should I do?
Verify that remote control has new batteries and they are inserted correctly. Also verify that IR receiver on the front of your Netflix Player by Roku is not obscured. Still have questions? Try searching our FAQs again or just contact us. I cannot open my remote control, what should I do?
If your remote has a battery door release button on the back, press the button and then slide the top panel upward to open the remote. Check out the User Guide for more info. If your remote doesn't have a battery door release button, just slide the top panel upward to open the remote. Still have questions? Try searching our FAQs again or just contact us. |
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Created for HDTV owners, the Premium Cable Pack includes an HDMI cable, an Optical Digital Audio cable, and a Component Video cable. These cables can be used to connect The Netflix Player to HDTVs and AV receivers.
The included remote lets you control your Netflix player using standard up/down/left/right navigation. It also includes fast-forward, rewind, and play/pause buttons to give you full control over your playback experience. And, if you ever get stuck, simply press the home button to return to your list of movies.