Frequently Asked Questions
General
Questions about the player and what's included
What is the Netflix Player and what does it do?
The Netflix Player by Roku allows you to watch Netflix movies and TV shows instantly on your TV. Buy a Netflix Player by Roku and connect it into your TV and your broadband home network. Make a list of movies and TV shows you want to see at Netflix.com. At your TV, use the remote control to select and play your selections. Whatever you want to watch, whenever you want to watch. It will start playing in as little as 30 seconds.
Go to Netflix.com now to open an account.
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How does the player work?
The Netflix Player acts like a bridge, bringing movies and TV episodes from Netflix to your TV over the Internet. By connecting to your Netflix Instant Queue, The Netflix Player can display the movies you select and play them, or "stream" them, over the Internet at any time.
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How many movies and TV episodes can I watch?
As long as you have an unlimited Netflix subscription (click here to check your Netflix subscription), you can watch as many movies or TV episodes as you want, whenever you want. Most Netflix plans are unlimited. Unlimited plans start at $8.99 a month.
Go to Netflix.com now to open an account.
Still have questions? Try searching our FAQs again or just contact us.
How many choices are available to watch with The Netflix Player by Roku?
There are currently over 12,000 movies and TV episodes available to watch with more being added every week.
Go to Netflix.com now to check out the available movies.
Still have questions? Try searching our FAQs again or just contact us.
Are there commercials?
No. There are no commercials in any of the movies or TV shows that streamed to your TV via the Netflix Player by Roku.
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What's included with the player
The Netflix Player by Roku includes:
- Netflix Player set-top box
- Infrared remote control
- Two AAA batteries
- A/V cables (composite video, stereo audio)
- Power adapter
- Getting Started Guide
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What's included in the Premium Cable Pack?
Created for HDTV owners, the Premium Cable Pack includes an HDMI cable, an Optical Digital Audio cable, and a Component Video cable. These cables can be used to connect The Netflix Player to HDTVs and AV receivers.
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Is the Netflix Player high-definition?
The Netflix Player is HD-ready. It has all the connections you need to connect it 'to your HDTV, and it's capable of playing back HD content. When Netflix releases HD content for Instant Watching, the Netflix Player by Roku will be ready.
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Can I check out the Getting Started Guide or User Guide before I buy?
Sure, just follow these links for PDF versions.
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Questions about the Netflix service
Do I have to have a Netflix Subscription?
Yes. A Netflix subscription with unlimited DVDs is required. Unlimited refers to the number of DVDs you can receive in a month. Most Netflix plans are unlimited. Unlimited plans start at $8.99 a month.
Go to Netflix.com now to open an account.
Still have questions about the Netflix Service? Go to www.netflix.com or call Netflix 888-658-3612.Does watching movies & TV episodes instantly from Netflix cost extra?
No, there is no extra charge from Netflix. Once you purchase The Netflix Player, watch as much and as often as you want with no extra fees.
Still have questions about the Netflix Service? Go to www.netflix.com or call Netflix 888-658-3612.Where can I use the Netflix Player?
Once activated, the Netflix Player can be used to watch movies and TV episodes from anywhere in the 50 United States and the District of Columbia. Some of our customers even take them on vacation. Unfortunately, at this time, it is not for use outside the 50 US states, in US territories and military bases overseas, or foreign countries.
Still have questions about the Netflix Service? Go to www.netflix.com or call Netflix 888-658-3612.How many movies and TV episodes can I watch?
As long as you have an unlimited Netflix subscription (click here to check your Netflix subscription), you can watch as many movies or TV episodes as you want, whenever you want. Most Netflix plans are unlimited. Unlimited plans start at $8.99 a month.
Go to Netflix.com now to open an account.
Still have questions about the Netflix Service? Go to www.netflix.com or call Netflix 888-658-3612.How can I learn more about watching movies & TV episodes instantly from Netflix?
Visit www.netflix.com/WatchNow to learn more about Netflix instant watching.
Still have questions about the Netflix Service? Go to www.netflix.com or call Netflix 888-658-3612.How many choices are available to watch with The Netflix Player by Roku?
There are currently over 12,000 movies and TV episodes available to watch with more being added every week.
Go to Netflix.com now to check out the available movies.
Still have questions about the Netflix Service? Go to www.netflix.com or call Netflix 888-658-3612.How many players can I use?
You can activate 4 players on any Netflix account with unlimited DVDs. Unlimited refers to the number of DVDs you can receive in a month. Most Netflix plans are unlimited.
However Netflix restricts the number of movies or TV shows that can be simultaneously played. The 1 at-a-time plan allows 1 stream to be played at a time. The 2 at-a-time plan allows 2 streams to be played simultaneously. The 3 at-a-time plan allows 3 streams to be played simultaneously. All other unlimited plans can play up to 4 movies or TV shows simultaneously.
Still have questions about the Netflix Service? Go to www.netflix.com or call Netflix 888-658-3612.Questions about the movies and TV shows available
How many choices are available to watch with The Netflix Player by Roku?
There are currently over 12,000 movies and TV episodes available to watch with more being added every week.
Go to Netflix.com now to check out the available movies.
Still have questions about the Netflix Service? Go to www.netflix.com or call Netflix 888-658-3612.What can I do with movies and TV episodes from The Netflix Player?
In addition to being able to play movies and TV episodes, you can fast-forward, rewind, pause and re-start them where you left off. You can even rate the things you've watched and remove items from your Netflix Instant Queue with a single click of the accompanying remote.
Still have questions about the Netflix Service? Go to www.netflix.com or call Netflix 888-658-3612.Are there commercials?
No. There are no commercials in any of the movies or TV shows that streamed to your TV via the Netflix Player by Roku.
Still have questions about the Netflix Service? Go to www.netflix.com or call Netflix 888-658-3612.Questions about audio/video outputs, audio/video quality and HD
What audio and video outputs are provided on the Netflix Player by Roku?
The Netflix Player by Roku has the following outputs:
- HDMI - Audio and Video
- Component Video (Red, Green, Blue cables)
- S-Video (Black cable)
- Composite (Yellow cable)
- Optical Audio (Black cable)
- Stereo Audio (Red, White cables)
Check out the Quick Start Guide for more info.
Still have questions? Try searching our FAQs again or just contact us.
Is the Netflix Player high-definition?
The Netflix Player is HD-ready. It has all the connections you need to connect it 'to your HDTV, and it's capable of playing back HD content. When Netflix releases HD content for Instant Watching, the Netflix Player by Roku will be ready.
Still have questions? Try searching our FAQs again or just contact us.
What is the video and audio quality of movies viewed on The Netflix Player?
Video and audio quality depends on your Internet connection speed: The faster your connection, the better the quality. Slower connections are comparable to watching a VHS tape, while faster connections can provide DVD-quality playback.
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Are the movies and TV episodes in HD?
The Netflix Player by Roku is HD-ready. Netflix is working to make movies and TV episodes available in HD. When they are ready, your Netflix Player by Roku will also be ready.
Still have questions? Try searching our FAQs again or just contact us.
Are the movies and TV episodes in 5.1 Surround Sound?
The Netflix Player by Roku is 5.1 Surround Sound-ready. Netflix is working to make movies and TV episodes available in 5.1 Surround Sound. When they are ready, your Netflix Player by Roku will also be ready.
Still have questions? Try searching our FAQs again or just contact us.
Questions about how it works
How does the player work?
The Netflix Player acts like a bridge, bringing movies and TV episodes from Netflix to your TV over the Internet. By connecting to your Netflix Instant Queue, The Netflix Player can display the movies you select and play them, or "stream" them, over the Internet at any time.
Still have questions? Try searching our FAQs again or just contact us.
Does it take a long time for movies to start playing?
No. The Netflix Player receives movies over the Internet when you request them, typically taking only a few seconds to start playing.
Still have questions? Try searching our FAQs again or just contact us.
Can I resume watching a movie or TV episode that I didn't finish?
Yes, the Netflix Player by Roku remembers where you stopped the movie or TV episode and will pick up at that point the next time you begin watching it. You can also choose to re-start from the beginning by choosing "Play from Beginning" on the player, or by rewinding.
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What does the Netflix Player remote control do?
The included remote lets you control your Netflix player using standard up/down/left/right navigation. It also includes fast-forward, rewind, and play/pause buttons to give you full control over your playback experience. And, if you ever get stuck, simply press the home button to return to your list of movies.
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What kind of batteries are used in the remote?
The remote control uses two AAA Batteries (included) and can be used for about a year without needing to replace the batteries.
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Can I use The Netflix Player with my universal remote control?
Yes. The Netflix Player remote control uses industry standard remote commands that can be learned or programmed into popular universal remotes.
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Does the Netflix Player by Roku need to be connected to the internet at all times?
The Netflix Player by Roku must be connected to the Internet to watch a movie. The Player, however, does not have to be connected to the Internet all the time.
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Does the Netflix Player by Roku download movies?
No, the Netflix Player by Roku does not download movies. Instead, it shows the list of movies you've added to your Instant Queue. When you choose to watch one, the Player streams the movie over the Internet, generally starting playback in 30 seconds or less.
You can add up to 500 movies to your Instant Queue, and can update that list and its order at any time by visiting Netflix.com.
Go to Netflix.com now to open an account.
Still have questions? Try searching our FAQs again or just contact us.
What is the audio and video format of the movies and shows?
The Netflix Player by Roku plays Windows Media formatted files from Netflix content servers.
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Can I copy movies from the Netflix Player by Roku to another device?
Netflix Movies can be watched on your PC on the Netflix site, on your TV via the Netflix Player by Roku and on other supported platforms. Movies cannot be copied or transferred to other devices.
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Are there Parental controls on the Netflix Player by Roku?
At this time, the Netflix Player by Roku does not support managing ratings limits directly on your TV.
The Netflix Player by Roku only lists and plays titles that you have added to your Instant Queue. To enforce limits, make sure your Instant Queue only contains titles you feel are acceptable for watching on your TV. Removing titles from the Instant Queue on the Netflix Website will remove them from the Instant Queue on your TV as well.
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What do I need to use the player
What do I need to use The Netflix Player?
In order to use The Netflix Player, you need an active Netflix account, a high-speed Internet connection (minimum 1.5 Mbps), a home network (Wi-Fi or Ethernet) and a TV.
Go to Netflix.com now to open an account.
Still have questions? Try searching our FAQs again or just contact us.
What kind of broadband Internet connection do I need?
You need at least 1.5 Mbps to watch movies instantly on The Netflix Player by Roku. The faster your connection, the better the quality. For high quality video and audio, a connection of least 4.0 Mbps is recommended. You can test your bandwidth at one of these sites:
www.speakeasy.net/speedtest
www.speedtest.net
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Questions about connecting the player to my TV and broadband home network
How does The Netflix Player connect to the Internet?
The Netflix Player connects to the Internet through your home network using either a wireless connection or, if you prefer, an Ethernet cable. For wireless connections, The Netflix Player follows the Wi-Fi standard and is compatible with 802.11b and 802.11g networks - the most common Wi-Fi networks. It also supports wireless security, including WEP, WPA and WPA2.
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Does the Netflix Player by Roku support my wireless router or access point?
The Netflix Player works with common Wi-Fi routers and access points using the 802.11b and/or 802.11g standards. The Netflix Player by Roku supports WEP, WPA and WPA2 security methods. It does not support Radius security. Check out the Quick Start Guide for more info.
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How does The Netflix Player connect to my TV or stereo?
The Netflix Player has a full complement of connections to support virtually any TV or AV receiver. While you only need to make one video and one audio connection, the Netflix Player gives you the flexibility to connect in the way that works best for your setup.
- Composite video
- S-Video
- Component video
- HDMI (video & audio)
- Stereo audio
- Optical Digital audio
The Netflix Player by Roku is very easy to hook up to your TV. For more info check out the Quick Start Guide.
Still have questions? Try searching our FAQs again or just contact us.
Does the Netflix Player by Roku support my TV?
The Netflix Player by Roku supports both standard and widescreen TVs and connects to any TV that supports any of the following video and audio inputs:
- HDMI - Audio and Video
- Component Video (Red,Green,Blue cables)
- S-Video (Black cable)
- Composite (Yellow cable)
- Optical Audio (Black cable)
- Stereo Audio (Red,White cables)
Still have questions? Try searching our FAQs again or just contact us.
Ordering/Warranty
Questions about ordering the player
Is my order secure?
Yes, our site uses secure checkout by Volusion. Our secure SSL certificate has been validated in providing industry standard data encryption of information transferred from your computer to the website.
Buy your Netflix Player by Roku now.
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Is my information private?
Yes, Roku keeps your personal information private. For a full description of our privacy policy go here:
http://www.roku.com/privacy
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What credit cards do you accept?
We accept Visa, Mastercard, American Express and Discovery. We also support Paypal Checkout.
Buy your Netflix Player by Roku now.
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Can I use Paypal?
Yes we support Paypal Checkout.
Buy your Netflix Player by Roku now.
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Can I purchase the Netflix Player from other retail/web outlets?
The Netflix Player by Roku is only sold directly from Roku. Other sites claiming to sell the Netflix Player are not authorized distributors or resellers and these products should be considered "grey market". Roku cannot honor warranty and money-back guarantees for grey market products as those guarantees only apply to the original purchaser.
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What are the shipping methods and transit times?
Roku uses FedEx to ship the Netflix Player. We offer two shipping options: FedEx Ground and FedEx 2-Day.
FedEx Ground takes about a week. FedEx 2-Day takes 2 business days and is delivered Monday thru Friday.
Typically orders received early in the business day are shipped on the same day and orders received later in the business day are shipped the following business day.
Once your order ships, you will receive an email with tracking information.
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Tracking my order
I've ordered The Netflix Player, how can I track the shipment?
Once you purchase a player, your shipment tracking information will be e-mailed to you.
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What if I have a question about my order?
Just send us a message, and we'll be happy to help.
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Questions about warranty and returns
What is the warranty on The Netflix Player by Roku?
The Netflix Player comes with a 30-day money back guarantee and a 1-year warranty.
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How do I return a Netflix Player by Roku that is not working?
The Netflix Player comes with a 30-day Money Back Guarantee and a 1-year Warranty. If you ever have problems or concerns, send us a message and we'll be happy to help.
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How do I return a Netflix Player by Roku if I am not satisfied?
The Netflix Player comes with a 30-day Money Back Guarantee and a 1-year Warranty. If you ever have problems or concerns, send us a message and we'll be happy to help.
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